Ratings based on 566 Verified Reviews
3.3 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
by A verified traveler
Posted 25 Nov 2024
I drove from out of state,was an hour early for check in,thought maybe my room was ready,got told i could checkin for an xtra charge even though my room was ready.i asked to use restroom and was told there wasnt one except in my room...ive stayed with extended stay many times never had that issue.the man at the desk when i returned was very nice
Comment from Hotel Management
26 Nov 2024 by Hotel Management , Hotel Management
Dear Cindy,Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with early check-in and the restroom situation. We understand how frustrating this must have been, especially as a returning guest. We are committed to providing a seamless experience for all our guests and will review this with our team to prevent future issues. We are glad to hear the desk staff was helpful during your return, and we truly appreciate your understanding.Sincerely,Hotel Management
by A verified traveler
Posted 24 Nov 2024
Had roaches
Comment from Hotel Management
25 Nov 2024 by Sincerely, Hotel Management, Hotel Management
Dear Guest,Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for providing you with anything less than a pleasant experience. Please be assured our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve on your next visit to the area.Sincerely,Hotel Management
by A verified traveler
Posted 13 Nov 2024
by A verified traveler
Posted 9 Nov 2024
by A verified traveler
Posted 4 Nov 2024
Cleaned and quit
by A verified traveler
Posted 3 Nov 2024
by A verified traveler
Posted 30 Oct 2024
I had a great 2 night stay it was perfect will stay again anytime
Comment from Hotel Management
1 Nov 2024 by Hotel Management , Hotel Management
Thank you, Dominic! We are delighted you had a perfect two-night stay and enjoyed your time with us. At Extended Stay America, our goal is to provide a welcoming and comfortable experience, so it is great to know we met your expectations. We look forward to hosting you again whenever you are in the area!Sincerely,Hotel Management
by A verified traveler
Posted 26 Oct 2024
Many rooms appear to be occupied by locals renting for a place to stay. As such they are prone to acting like it is their property and do as they like without regard to others. Noise late into the night, tepid water for showers in my room. Staff reported nothing to be done about that.
Comment from Hotel Management
27 Oct 2024 by Hotel Management , Hotel Management
Dear David,Thank you for sharing your experience with us. We apologize for the noise disturbances and the tepid water issue that affected your stay. We understand that a restful environment and reliable amenities are essential, and we regret falling short. While some of our guests opt for more extended stays, every guest’s comfort and experience should be respected. Your feedback regarding noise and water temperature has been shared with our management team, who are actively exploring ways to address these concerns. We are committed to enhancing our service and would welcome the opportunity to provide you with a quieter and more comfortable stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 19 Oct 2024
