Ratings based on 976 Verified Reviews
3.9 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Sep 2024
The property was very clean. The staff were very friendly and helpful. Location was great. There is plenty to do within walking distance. There is no sound barrier from room to room or from the hallway. It was difficult to sleep since guests didnt seem to care about "quiet times".
by A verified traveler
Posted 25 Sep 2024
Comment from Hotel Management
26 Sep 2024 by Guest Service Manager, Hotel Management
Dear Stefanie, We appreciate you taking the time to leave your generous rating regarding your recent visit to Holiday Inn Ocean City. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Sincerely,D.J. KeeGuest Services Manager
by A verified traveler
Posted 22 Sep 2024
The propert smells awful and the hotel is dated. The couch and rug was terribly dirty and stunk.
Comment from Hotel Management
23 Sep 2024 by Guest Service Manager, Hotel Management
Dear Sharlitta, We sincerely appreciate your feedback and apologize for the oversight by our housekeeping staff during your recent stay. It is disappointing to learn that your experience did not meet our high standards. We take this matter very seriously and will ensure that such oversights are not repeated. Your patience during your stay is greatly appreciated. We value your patronage, and we hope to have the privilege of hosting you again in the future, providing you with a flawless and memorable experience that reflects our commitment to excellence.Sincerely,D.J. KeeGuest Services Manager
by A verified traveler
Posted 20 Sep 2024
Great place to stay
Comment from Hotel Management
21 Sep 2024 by Guest Service Manager, Hotel Management
Dear David, We appreciate you choosing Holiday Inn Ocean City and are thrilled to know how much you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. We hope to have the opportunity to welcome you back in the future. Sincerely,D.J. KeeGuest Services Manager
by A verified traveler
Posted 20 Sep 2024
Good
Comment from Hotel Management
21 Sep 2024 by Guest Service Manager, Hotel Management
Dear Ali, Thank you for choosing Holiday Inn Ocean City. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,D.J. KeeGuest Services Manager
by A verified traveler
Posted 16 Sep 2024
No complaints, great place! Will definitely be coming back
Comment from Hotel Management
17 Sep 2024 by Guest Services Manager, Hotel Management
Dear Craig,We are pleased you had an energizing and fulfilling stay at Holiday Inn Ocean City and that our attention to detail helped elevate your visit. It is lovely knowing we will be your home whenever you visit the area. Thank you for the generous review.Sincerely,D.J. KeeGuest Services Manager
by A verified traveler
Posted 15 Sep 2024
Wonderful
Comment from Hotel Management
16 Sep 2024 by Guest Services Manager, Hotel Management
Dear Theresa,We appreciate you choosing Holiday Inn Ocean City and are thrilled to know how much you enjoyed your stay. Our team works hard to make our hotel the best place to visit in the area, so thank you for recognizing our efforts. We look forward to having the opportunity to welcome you back!Sincerely,D.J. KeeGuest Services Manager
by A verified traveler
Posted 14 Sep 2024
Comment from Hotel Management
15 Sep 2024 by Guest Services Manager, Hotel Management
Dear Joan,Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if any issues kept it from being perfect. We appreciate you choosing our hotel and look forward to another opportunity to welcome you back and provide a more favorable experience. Sincerely,D.J. KeeGuest Services Manager
by A verified traveler
Posted 14 Sep 2024
The room it showed while booking was definitely not the room we got. We ended up in an old room that the carpet was so bad it was black and was damp from previous guests. Staff was great restaurant in the building was great. Outdoor pool area and bar were pretty good
Comment from Hotel Management
15 Sep 2024 by Guest Services Manager, Hotel Management
Dear Jourdyn,Thank you for choosing to stay with us. We are glad you enjoyed the pool area and the bar and had memorable encounters with our staff. However, please accept our sincere apologies for not meeting your expectations regarding the room. Our team is dedicated to ensuring a pleasant environment for all our guests, and we continuously strive to maintain our hotel to meet the expectations of cleanliness and comfort. We will address your comments with the appropriate team, and we thank you for your patience. We look forward to having another chance to provide you with the outstanding hospitality you deserve.Sincerely,D.J. KeeGuest Services Manager
by A verified traveler
Posted 13 Sep 2024
They advertised waterfront but, looking out my window the first thing I saw was a huge pool and then the water was behind it. I did not get what I paid for which was a direct view of the beach.
Comment from Hotel Management
14 Sep 2024 by Guest Services Manager, Hotel Management
Dear Tonia, Thank you for sharing your feedback about your recent stay. We hope your stay was pleasant. However, we apologize that your room did not meet your expectations. We regret any frustration and inconvenience this caused and are very grateful for your patience. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. We hope to have a future opportunity to show you the exceptional stay we are committed to providing every guest.Sincerely,D.J. KeeGuest Services Manager
