Ratings based on 999 Verified Reviews
3.5 Room cleanliness
3.3 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Oct 2024
Loved the property. Transportation is a challenge as a tourist. Can't even rent a golf cart like so many locals are driving. So Uber or rent a car, although there is a shuttle that's pretty convenient to go to most places. Great price! But do not show up early or even at the check in time, expect hours past.
Comment from Hotel Management
8 Oct 2024 by VP, Hotel Management
Thank you for your feedback! We’re glad you loved the property and found it a great value. We appreciate your insights on transportation and apologize for the check-in delays. We hope to see you again soon!
by A verified traveler
Posted 26 Sep 2024
by A verified traveler
Posted 10 Sep 2024 on Hotels
I would never book here again. There wasn't one big issue but several issues that kept building.
1. They state that wi-fi isn't guaranteed and they mean it. We followed the directions to reset it but it didn't work. We reached out Thursday night & never heard back the entire weekend. We used our phones as hot spots but major carriers only had 1-2 bars of signal. If you need wi-fi stay somewhere that guarantees it.
2. We found shoulder blade length hair throughout despite none of us having long hair or any guest over. The box springs were moldy & stained. The caulking around the sink was worn out. There was sand/dirt throughout (yes, it's a beach town but this is far from the beach). There were random handprints on one of the beds, not ours, that make us wonder how long they had been there/not touched or cleaned.
3. The wrong address was provided & sent us to a private residence. We had to call to get the correct address.
4. Despite being very descriptive of the checkout process for everything else, they tell you to take out the trash but not where the dumpster is. We found a dumpster at the entrance of the complex but it was locked (if you don't take out the trash there's a fee).
5. There was no deadbolt on the unit. It was just the doorknob lock controlled by the keypad. There was no way to secure it beyond that like most hotels or airBNB.
6. It's a 10 minute drive to anything so be prepared to drive for everything.
Comment from Hotel Management
10 Sep 2024 by Distribution Team, Hotel Management
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
by A verified traveler
Posted 7 Sep 2024 on Hotels
Comment from Hotel Management
7 Sep 2024 by Distribution Team, Hotel Management
Thanks for staying with us. We appreciate your positive feedback!
by A verified traveler
Posted 6 Sep 2024
No pool key something they need to tell u that u have to go to front office for key which I think shouldn't have to do by guess
Comment from Hotel Management
6 Sep 2024 by Matthew c, Hotel Management
I apologize for the inconvenience. We do try to have all pool passes in units for guests as they arrive, If the previous guest does not return the bands then we are forced to use spares until new ones can be obtained. These do have to be picked up and brought back to the office. . If there is anything we can do for you in the future, please feel free to let us know. We look forward to your return
by A verified traveler
Posted 2 Sep 2024
We stayed for 4 nights and only had one issue with the pool key and that was rectified immediately! The stay and condo was perfect!
Comment from Hotel Management
3 Sep 2024 by Distribution team, Hotel Management
Thanks for staying with us. We appreciate your positive feedback!
by A verified traveler
Posted 1 Sep 2024
Experience was horrible. 2 bedroom condo that we rented out was dirty & stained carpet with dirty walls we also had 2 roaches in our room!!!! Not like pictures or description. One of the bedrooms had no working AC, TV remote had no working batteries. The master bedroom had a broken TV & on suite bathroom had no soak in tub like in description. The resort also got our information mixed up & said that we were suppose to check out a day earlier when our reservation and receipt said we were not suppose to be checked out yet until the next day. The resort finally found our information and apologize, but we will never come back here again.
Comment from Hotel Management
3 Sep 2024 by Distribution team, Hotel Management
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
by A verified traveler
Posted 22 Aug 2024
I arrived after hours and me and my family had to sleep in our car because they did not give me the code to my room i tried to call all of the phone numbers and they were closed no after hours help i want a refund
Comment from Hotel Management
23 Aug 2024 by Distribution Team, Hotel Management
We're sorry you and your family had to sleep in your car due to not having a door code. We will work hard to fix the issues. Thanks for your feedback.
by A verified traveler
Posted 21 Aug 2024
Comment from Hotel Management
23 Aug 2024 by Distribution Team, Hotel Management
We're sorry you were unhappy -Thanks for letting us know.
by A verified traveler
Posted 20 Aug 2024
Comment from Hotel Management
22 Aug 2024 by Matthew c, Hotel Management
We appreciate your recent stay with us. We love hearing from our guests. If there is anything we can do for you in the future, please feel free to let us know. We look forward to your return.Matthew Guest Service Managermatthew.colgrove@beach-vacation.com
