Ratings based on 977 Verified Reviews
1.7 Room cleanliness
2.1 Service & staff
1.9 Room comfort
1.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Dec 2024
It smelled so bad that we couldnt even stay.
Comment from Hotel Management
10 Dec 2024 by Manager, Hotel Management
Hello Abbe, We apologize for any inconvenience you may have experienced during your stay. Your feedback is valuable to us, and we will address this matter with our housekeeping team to ensure a pleasant environment for all our guests in the future. Thank you for bringing this to our attention.
by A verified traveler
Posted 7 Dec 2024
Nothing
Comment from Hotel Management
8 Dec 2024 by Manager, Hotel Management
Hello Robert,We appreciate your feedback and regret to learn that your recent stay did not meet your expectations. Should you have any further details to share about your experience, we encourage you to reach out to our management team for further assistance.
by A verified traveler
Posted 6 Dec 2024
Very dingy, sketchy people everywhere, no bathroom door, tv, or trash can. Staff was nice though.
Comment from Hotel Management
8 Dec 2024 by Manager, Hotel Management
Hello Arianna,We appreciate your feedback and are glad to hear you found our staff friendly. Please know that your comments are important to us as we constantly strive to improve our guests' experiences. We apologize for any inconvenience caused and hope you will consider reaching out to management directly with any further concerns.
by A verified traveler
Posted 3 Dec 2024
Convenience.
Comment from Hotel Management
5 Dec 2024 by Manager, Hotel Management
Hello Laila, Thank you for sharing your feedback with us. We appreciate hearing about your experience at our hotel. If you have any further comments or concerns, please don't hesitate to reach out to our management team.
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
4 Dec 2024 by Manager, Hotel Management
Hello Carla, We're sorry to hear that your stay didn't meet your expectations. Please feel free to contact us directly with any further details so we can address your concerns.
by A verified traveler
Posted 2 Dec 2024
Disgusting place
Comment from Hotel Management
3 Dec 2024 by Manager, Hotel Management
Hello Jessi, We are sorry to hear that your recent stay did not meet your expectations. Your feedback is valuable to us, and we will address the issues you've mentioned to improve our services. We appreciate you bringing this to our attention and hope you will give us another chance in the future.
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
3 Dec 2024 by Manager, Hotel Management
Hello Eric, We're sorry to hear that you didn't have a satisfactory experience during your stay. Please feel free to reach out to us with any specific feedback you may have so we can address any issues accordingly. We value all guest input and strive to improve based on your suggestions.
by A verified traveler
Posted 28 Nov 2024
I booked a double bed room for myself and 2 children and was given a room with a single bed with torn bedding. The entry door was badly broken obviously from a previous forced entry and had a metal keyed bolt lock on the outside of the door meaning it could be locked from the outside only. The drapes were barely hanging from the window with a clear view into the room from outside and it was impossible to close them for privacy. There was a large hole in the ceiling drywall with exposed beams and the room was dirty and smeared with paint on the bathroom floor. It was very unsafe and the front desk told me they couldn't offer another room to accommodate 3 of us or provide a refund
Comment from Hotel Management
29 Nov 2024 by Manager, Hotel Management
Hello Serena,We apologize for any inconvenience you may have experienced during your stay. Our team takes all feedback seriously and will address the issues mentioned to prevent any recurrence. We value your feedback and hope you will give us another chance to provide you with a more enjoyable experience in the future.
by A verified traveler
Posted 28 Nov 2024
Let's start with ... I didn't need a key to enter the room the door was already open! . No key needed the lck was broken. 2nd- bullet holes in the blankets and walls. Throw up next to the bed was pleasant. No door for the bathroom, electric wires hanging from the ceiling, no running water, bath tub encrusted with mold an 2030 diseases. The whole entire room looked like COVID. Staff acted like it wasn't a big deal. Christine (the one with zero teeth in her mouth) seem to hav the biggest attitude when asked why the room was in this condition.
I witnessed a drug deal right outside the front office. Prostitutes in and out of every room. Mind you I was there for literally 30 minutes and witnessed all of this.
If you value your health, your life, and morals... DO NOT BOOK AT THIS LOCATION!!!!!
Comment from Hotel Management
29 Nov 2024 by Manager, Hotel Management
Hello Liz, We are sorry to hear about your experience and appreciate your feedback. We take all guest concerns seriously and strive to address them promptly. We recommend reaching out to our management team directly to discuss your stay further. Your comments will help us improve our services for future guests.
by A verified traveler
Posted 26 Nov 2024
My room had a microwave. That was after changing rooms.
Comment from Hotel Management
29 Nov 2024 by Manager, Hotel Management
Hello Jeremy,We appreciate you sharing your experience. Should you have any future concerns, we encourage you to contact our management team directly for assistance.
