Ratings based on 967 Verified Reviews
2.0 Room cleanliness
2.7 Service & staff
2.3 Room comfort
2.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Dingy room - clean, but wall marks and smudges. No amenities whatsoever - no coffeemaker, not even a wastebasket. Shower and bed were good though.
by A verified traveler
Posted 16 Nov 2024
Sting
Comment from Hotel Management
20 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Dear Julio,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS PHOENIX - DUNLAP AVE. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting in a 1/5 score. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. In the future, please consider adding more detailed comments of your stay to your survey to let us know what we’re doing well and where we can improve. On your next stay, please contact our front desk in real time to ensure you're comfortable. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 16 Nov 2024
.
Comment from Hotel Management
20 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Alissa,Thank you for taking a moment to leave a review. The staff at the HOMETOWNE STUDIOS PHOENIX - DUNLAP AVE and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 15 Nov 2024
The staff was rude
Comment from Hotel Management
17 Nov 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Raynard, Thank you for taking the time to complete our guest survey from your recent stay at the HomeTowne Studios by Red Roof Phoenix - Dunlap Ave. I am disappointed that your experience did not meet your expectations, prompting your 2/5 score. We deeply regret the negative experiences you encountered with our staff's demeanor. Feedback from our guests is always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler from San Jose
Posted 13 Nov 2024
i reserved a room with 2 beds since October. we get there on 10/6 and no room avail w/2 beds as requested, was told it wld be avail next day. i was given a room with one bed, only 2 pillows, only 1 bath towel, non working refrigerator and non working remote to TV. it was the awful. complained to front desk, was given another dirty room with 1 bed, non working remote, no comforter on bed(only a sheet), one bath towel. next morning was told no rooms avail with 2 beds!!!! cancelled the rest of the reservation(2 nites) and was given a credit for $100 check in deposit. this was definitely the worst hotel i have stayed at and will NEVER stay there again nor recommend it to anyone!
by A verified traveler
Posted 13 Nov 2024
First off, we had to check in late because they only had one housekeeper cleaning all the rooms. Second, rooms are used for long term stays so the rooms lacked blankets and towels! So I had to buy a blanket and I couldn’t get CLEAN TOWELS for our second day. My friends rooms was greasy and had roaches. And I still haven’t gotten my deposit back which btw…the audacity.
by A verified traveler
Posted 11 Nov 2024
Property did not look good. My reservation was cancelled without notice. The receptionist had no idea why and just said sorry but glad I did not stay there. Would not recommend
Comment from Hotel Management
13 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Dear Shawnary,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS PHOENIX - DUNLAP AVE. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied due to the appearance of our hotel and the issue you mentioned regarding your reservation. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations. Sincerely,Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 10 Nov 2024
cancelled our reservation even though it said we can pay there. left us to find a new hotel
Comment from Hotel Management
16 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Dear Demetrius,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS PHOENIX - DUNLAP AVE. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that your reservation was canceled. Your satisfaction is important to Red Roof, so I am sorry for any inconvenience caused. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 5 Nov 2024
I don’t like staying in a hotel when I’m in adirty moldy smelling and smoke smelling room and you have people working on cars outside and the car alarm is going off every 3 to 5 minutes and kids are running around yelling and playing at your door .. I hope you change things at this hotel .. please renovate your rooms and get rid of the moldy smoke smell out of the rooms !!
Comment from Hotel Management
7 Nov 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Kathy,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios Phoenix - Dunlap Ave. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the uncleanliness of the room, the noise disturbance and other concerns mentioned. Please accept our sincerest apologies for the impact these issues had on your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 3 Nov 2024
