Ratings based on 969 Verified Reviews
2.0 Room cleanliness
2.7 Service & staff
2.3 Room comfort
2.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
The rooms were in terrible condition, especially for $100 a night. With a $100 deposit that you wont get back for another week... But staff was ok.
by A verified traveler
Posted 27 Nov 2024
Horrible
by A verified traveler
Posted 27 Nov 2024
Worst property i ever stayed at. They give you a list of rules for service animals; The number one rule ANIMALS MUSTNVE LEASHED AT ALL TIMES. I followed every rule, and when a dog, "a pet" even though they do not allow Pets charged my service animal (Barking and off leash) we were refused service because my dog was larger. If you enjoy roaches in your room for company i highly suggest this place
by A verified traveler
Posted 17 Nov 2024
Dingy room - clean, but wall marks and smudges. No amenities whatsoever - no coffeemaker, not even a wastebasket. Shower and bed were good though.
by A verified traveler
Posted 16 Nov 2024
Sting
Comment from Hotel Management
20 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Dear Julio,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS PHOENIX - DUNLAP AVE. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting in a 1/5 score. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. In the future, please consider adding more detailed comments of your stay to your survey to let us know what we’re doing well and where we can improve. On your next stay, please contact our front desk in real time to ensure you're comfortable. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 16 Nov 2024
.
Comment from Hotel Management
20 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Alissa,Thank you for taking a moment to leave a review. The staff at the HOMETOWNE STUDIOS PHOENIX - DUNLAP AVE and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 15 Nov 2024
The staff was rude
Comment from Hotel Management
17 Nov 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Raynard, Thank you for taking the time to complete our guest survey from your recent stay at the HomeTowne Studios by Red Roof Phoenix - Dunlap Ave. I am disappointed that your experience did not meet your expectations, prompting your 2/5 score. We deeply regret the negative experiences you encountered with our staff's demeanor. Feedback from our guests is always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler from San Jose
Posted 13 Nov 2024
i reserved a room with 2 beds since October. we get there on 10/6 and no room avail w/2 beds as requested, was told it wld be avail next day. i was given a room with one bed, only 2 pillows, only 1 bath towel, non working refrigerator and non working remote to TV. it was the awful. complained to front desk, was given another dirty room with 1 bed, non working remote, no comforter on bed(only a sheet), one bath towel. next morning was told no rooms avail with 2 beds!!!! cancelled the rest of the reservation(2 nites) and was given a credit for $100 check in deposit. this was definitely the worst hotel i have stayed at and will NEVER stay there again nor recommend it to anyone!
Comment from Hotel Management
27 Nov 2024 by Samantha Rediresponse Specialist, Hotel Management
Dear Martina,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS PHOENIX - DUNLAP AVE. You expressed that the first room only had one bed, the refrigerator was not working, only two pillows, one bath towels and the second room only had one bed, and the remote was not working resulting in your experience being hindered. This was truly disheartening to hear, and we do sincerely apologize for the inconvenience it caused. Nonetheless, I appreciate you being your concerns to the front desk's attention as our Red Roof team strive to continuously improve the quality of our services.Thank you for sharing your concerns and we ask that you give us another opportunity to make a better impression on your next visit to one of our other Red Roof locations.Very truly yours,SamanthaRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 13 Nov 2024
First off, we had to check in late because they only had one housekeeper cleaning all the rooms. Second, rooms are used for long term stays so the rooms lacked blankets and towels! So I had to buy a blanket and I couldn’t get CLEAN TOWELS for our second day. My friends rooms was greasy and had roaches. And I still haven’t gotten my deposit back which btw…the audacity.
Comment from Hotel Management
27 Nov 2024 by Samantha RediResponse Specialist, Hotel Management
Dear Eboni,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS PHOENIX - DUNLAP AVE. You expressed that the pests you encountered, the lack of blankets and towels along with the other concerns you highlighted hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Please know that our Red Roof team works with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be and, in an effort, to address the other concerns you mentioned. In regard to the deposit, I researched your reservation and verified that the 100 was refunded to your Visa Card ending in 5575 on 11/13/2024. It's important to note that it can take up to 10 business days for the funds to appear on your statement. Please check back after the appropriate amount of time and let Red Roof know if you have any concerns what-so-ever.Thank you for sharing your concerns and we ask that you give us another opportunity to make a better impression on your next visit to one of our other Red Roof locations.Sincerely,Samantha Red Roof Management RediResponse Specialist
by A verified traveler
Posted 11 Nov 2024
Property did not look good. My reservation was cancelled without notice. The receptionist had no idea why and just said sorry but glad I did not stay there. Would not recommend
Comment from Hotel Management
13 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Dear Shawnary,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS PHOENIX - DUNLAP AVE. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied due to the appearance of our hotel and the issue you mentioned regarding your reservation. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations. Sincerely,Sharma Red Roof Management RediResponse Specialist
