Ratings based on 979 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Parking lot was trashy, there was a roach in the bathroom, and no hottub even though it said they did online.
Comment from Hotel Management
18 Nov 2024 by Manager, Hotel Management
Hello Makayla, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
by A verified traveler
Posted 16 Nov 2024
No hot tub as advertised. Filthy room. Very unsafe area. Would not recommend
Comment from Hotel Management
18 Nov 2024 by Manager, Hotel Management
Hello Stephen, We appreciate your feedback and apologize for any inconvenience caused. We take guest comments seriously and will address your concerns promptly. Your safety and comfort are our top priorities, so your review will help us make improvements for future guests.
by A verified traveler
Posted 12 Nov 2024
They made us pay a 60 dollar deposit upon arrival and never returned it. The room had mold and it was dirty. We only stayed one night but it’s was uncomfortable due to cleanliness
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Maria, We apologize for any inconvenience you experienced during your stay. Our team takes cleanliness seriously and we will address this with our staff. For any concerns regarding your deposit, please reach out to our management team directly for assistance. Thank you for your feedback.
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Manager, Hotel Management
Hello Randal,We are overjoyed to hear that you had an excellent stay with us! Your satisfaction is our top priority, and we hope to welcome you back soon for another fantastic experience.
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Manager, Hotel Management
Hello Kelly,We are delighted to hear that you had a wonderful stay at our hotel! We look forward to welcoming you back again soon.
by A verified traveler
Posted 31 Oct 2024
Good
Comment from Hotel Management
2 Nov 2024 by Manager, Hotel Management
Hello Markie,We appreciate your feedback and regret to hear about the issues you encountered during your stay. Your comments will be shared with our team for review and improvement. We hope to have the opportunity to welcome you back in the future for a more positive experience.
by A verified traveler
Posted 31 Oct 2024
None
Comment from Hotel Management
31 Oct 2024 by Manager, Hotel Management
Hello Fernando,We appreciate your feedback and apologize for any inconveniences you experienced during your stay. Your comments are valuable for our continuous improvement. Should you have any further concerns, please don't hesitate to reach out to our management team directly. Thank you for choosing to stay with us.
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
2 Nov 2024 by Manager, Hotel Management
Hello Christopher,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!
by A verified traveler from New York
Posted 28 Oct 2024
Furnitures Inside the room are old and some even broken
Comment from Hotel Management
30 Oct 2024 by Manager, Hotel Management
Hello Nai-Shyong, We appreciate your feedback on the furniture in your room. Please feel free to reach out to our management team directly to discuss your experience further. Your comments will help us improve for future guests.
by A verified traveler from Cairo
Posted 28 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Manager, Hotel Management
Hello Jewel, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
