Ratings based on 991 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jan 2025
Kind, helpful, friendly staff.
We had a 1 bedroom apartment located closest to driveway entrance.
Extremely noisy at night with extremely loud music & singing blasting all night long.
Yes, it is Bali & you will expect a lot of fun & noise, however, double glazing would
be advised for this section.
Room was serviced daily & a good job was done, however, this room on level 4 was very outdated & almost looked like a relic from the 1970’s or something.
There was an extra guest of ours who had the fold out sofa lounge- this didn’t have a mattress, it was the rock hard leather seating which folded out only.
We had laundry service twice which was excellent & priced accordingly.
Buffet breakfast had a lot of variety & open from 6am - 10am
Thank You
Comment from Hotel Management
16 Jan 2025 by Rachmat, Hotel Management
Thank you for stayed with us.
by A verified traveler from Gold Coast
Posted 14 Jan 2025
The property is huge so many different people staying there. We had to ask to move from our apartment which was near a road with a thumping nightclub over the road! We were moved to a much quieter room which was fine. There were 3 swimming pools one with a swim up bar ( which we hate) but patrons were allowed to play their own raucous music from the am until 6 pm daily which was super annoying to say the least. There was no peace anywhere during this time - not every day. Many clients were elderly and I’m sure hated it as much as we did. However the staff were terrific all lovely. The food was great and the gardens beautifully maintained. However too many “ yobbo “ type people staying there- annoying My husband had an accident while there and there’s an on site nurse and a Dr was also called. The staff definitely made up for the loud music.
Comment from Hotel Management
17 Jan 2025 by Rachmat, Hotel Management
Thank you for stayed with us. We appreciate your review.
by A verified traveler
Posted 12 Jan 2025
Great place to stay, older resort but has everything you need. Good location and price was great.
Comment from Hotel Management
17 Jan 2025 by Rachmat, Hotel Management
Thank you for stayed with us. We are happy to read your review.
by A verified traveler
Posted 11 Jan 2025
Great location. Hotel is looking old and tired requiring some work to be done on it. Ie cracked/ missing bathroom tiles, pavement brocken, main pool needs some attention to tiles and area.
Comment from Hotel Management
11 Jan 2025 by Rachmat, Hotel Management
Thank you for stayed with us. We will noted your review.
by A verified traveler
Posted 3 Jan 2025
Good hotel.
Comment from Hotel Management
3 Jan 2025 by Rachmat, Hotel Management
Thank you for stayed with us.
by A verified traveler
Posted 31 Dec 2024
Location
Comment from Hotel Management
31 Dec 2024 by Rachmat, Hotel Management
Thank you for stayed with us.
by A verified traveler
Posted 24 Dec 2024
We woke up at 1am to find our room flooded with toilet water (2cm deep). The toilet was overflowing and everything on the floor was soaked in dirty water. We were forced to pack up to move rooms in the middle of the night. This incident occurred after our toilet got blocked 5 times over the course of a week yet the hotel still claimed it was out of their control. The staff are friendly enough until there’s a problem and then they deny all responsibility. Very disappointing.
Comment from Hotel Management
26 Dec 2024 by Rachmat, Hotel Management
We are sorry to read your review.We are understand that we have limitations to provide our best services to our customers.We will investigate our lack of service.
by A verified traveler
Posted 22 Dec 2024
Large property, staff excellent, accommodations good.
Comment from Hotel Management
22 Dec 2024 by Rachmat, Hotel Management
Thank you for stayed with us.
by A verified traveler
Posted 20 Dec 2024
Comment from Hotel Management
22 Dec 2024 by Rachmat, Hotel Management
Thank you for stayed with us
by A verified traveler
Posted 20 Dec 2024
Comment from Hotel Management
22 Dec 2024 by Rachmat, Hotel Management
Thank you for stayed with us.We are waiting for your next visit.
