Ratings based on 786 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
Unfriendly night staff -hotel not dog friendly in their excessive charges for a dog to stay only one night. They charged an undisclosed, excessive dog fee for a one night stay of $75. (The hotel at our end destination charges the same amount of $75 for one week,)
At check in, I asked to speak with management about the possibility of a price concession on the extreme fee that was undisclosed on the booking
Online. We would have never stayed with this pricey fee. The night front desk woman in blue and green hair snapped at me before I could finish my sentence as she rudely interrupted and snapped at my request “No, there’s nothing I can do and will not be contacting my manager.” Every customer request/complaint should be heard and listened to and responded to. Will never stay here again since customer voices are not cared about or listened to. When we were leaving there was paint spots all over lobby floor with no signage.
by A verified traveler
Posted 17 Nov 2024
Great stay the only downside for me is breakfast is not complimentary
Comment from Hotel Management
20 Nov 2024 by Taylor Price - Front Desk Supervisor HGI North, Hotel Management
Thank you for your feedback! We are happy to hear that you enjoyed your stay. We do understand that the breakfast can be confusing but we at Hilton Garden Inn offer a fresh, cooked to order breakfast so we may offer the freshest options to our guest rather than the standard continental breakfast offered at other hotels. For future stay, please inquire about our breakfast included rate plans for a small fee. We hope to welcome you back in the future!
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Taylor Price - Front Desk Supervisor HGI North, Hotel Management
Thank you for your feedback. We are glad to hear that you enjoyed your stay with us, and we look forward to seeing you again in the future!
by A verified traveler
Posted 10 Nov 2024
Good
Comment from Hotel Management
12 Nov 2024 by Taylor Price - Front Desk Supervisor HGI North, Hotel Management
Thank you for your feedback. We are glad to hear that you enjoyed your stay with us, and we look forward to seeing you again in the future!
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Taylor Price - Front Desk Supervisor HGI North, Hotel Management
Thank you for your feedback. We are happy to hear that you enjoyed your stay with us and we look forward to seeing you again in the future!
by A verified traveler
Posted 25 Oct 2024
I only slept here, and I did figure out the AC this time, so I honestly didn't have any complaints.
Comment from Hotel Management
26 Oct 2024 by Taylor Price - Front Desk Supervisor HGI North, Hotel Management
Thank you for your feedback. We are happy to hear that you enjoyed your stay with us and we hope to welcome you back in the future!
by A verified traveler
Posted 16 Oct 2024
Everything was great. Rooms are a little dated but overall still nice. The staff was great as well and the manager took care of us
Comment from Hotel Management
16 Oct 2024 by Taylor Price - Front Desk Supervisor HGI North, Hotel Management
Thank you for your feedback. We are glad to hear that you enjoyed your stay with us. We hope to welcome you back in the future!
by A verified traveler
Posted 14 Oct 2024
I stayed for one night, and I slept well. The only complaint I had was that I couldn't adjust the temperature of on the AC, I could only turn in off and on.
Comment from Hotel Management
16 Oct 2024 by Taylor Price - Front Desk Supervisor HGI North, Hotel Management
Thank you for your feedback. We are glad to hear that you enjoyed your stay with us. We hope to welcome you back in the future!
by A verified traveler
Posted 13 Oct 2024
At this price point this facility is a good value. It is clean, convenient for interstate travelers, and the service is friendly.
Comment from Hotel Management
16 Oct 2024 by Taylor Price - Front Desk Supervisor HGI North, Hotel Management
Thank you for your feedback. We are glad to hear that you enjoyed your stay with us. We hope to welcome you back in the future!
by A verified traveler
Posted 12 Oct 2024
Lots of noise in the foyer from the guests who were dining there. It is bearable, but I had to wait 15-20 minutes at the concierge for the check in it’s my 2 year old. The fun part is that there were only 2 people in fromt of me
Comment from Hotel Management
21 Oct 2024 by Taylor Price - Front Desk Supervisor HGI North, Hotel Management
Thank you for your feedback. We are glad you enjoyed your stay with us and hope to welcome you back in the future!
