Ratings based on 830 Verified Reviews
3.6 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
It was ok
by A verified traveler
Posted 13 Nov 2024
The beds were awful. You could feel the springs . Carpet stained toilet needed service
Comment from Hotel Management
13 Nov 2024 by lc, Hotel Management
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.
by A verified traveler from FAYETTEVILLE
Posted 9 Nov 2024
Comment from Hotel Management
9 Nov 2024 by lc, Hotel Management
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.
by A verified traveler
Posted 1 Nov 2024
Drug dealing in parking lot.
Comment from Hotel Management
2 Nov 2024 by lc, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possibleto create an enjoyable experience for each of our guests. We hope to see you again soon!
by A verified traveler from Hugo
Posted 6 Oct 2024
Property was great for the price. Breakfast was good, and it was as pictured. The room had a strange smell.
Comment from Hotel Management
8 Oct 2024 by lc, Hotel Management
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is veryimportant to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.
by A verified traveler
Posted 3 Oct 2024
The lamp fixtures were rusted. The room smelt of mold...like it was damp. The sofa bed was riddled with stains of I can only imagine what. The bath tub has something on the floor, I went and bought shower shoes.
Comment from Hotel Management
4 Oct 2024 by lc, Hotel Management
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is veryimportant to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.
by A verified traveler
Posted 26 Sep 2024
Our stay for the One Tree Hill reunion was great. The rooms were clean, comfortable and staff was so nice. I would definitely stay there again.
Comment from Hotel Management
27 Sep 2024 by lc, Hotel Management
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your commentswith my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services weprovide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.
by A verified traveler
Posted 17 Sep 2024
My daughter works at the hospital in Wilmington and could not get home after work because the roads were flooded and police would not let anyone pass. I booked her this hotel so she could sleep in a safe place and go to work in the morning. When she arrived, they told her they had a policy that people who lived within 15 miles could not stay there. This policy is posted nowhere. And she lives further than 15 miles away. I called to explain and they said no exceptions. I complained to Comfort Inn corporate and they said there was nothing they could do. Expedia was helpful in reimbursing me. Won’t book rooms at Comfort Inn again.
by A verified traveler
Posted 15 Sep 2024
The staff was very nice and friendly. The breakfast area was clean and well kept. Our room was in need of an overhaul. The lamps were all rusty. The carpet was shredded and pulling up near the bathroom. The toilet moves when you sit on it. There was a huge cobweb on the ceiling above the desk and there was mold on the curtains above the air conditioner. You could smell the dampness in the room. Nothing like the pictures.
by A verified traveler
Posted 13 Sep 2024
Comment from Hotel Management
14 Sep 2024 by lc, Hotel Management
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is veryimportant to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.
