Ratings based on 991 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
by A verified traveler
Posted 13 Nov 2024
We werebthere for a family energency so we didnt spend a bunch of time in the horel
Comment from Hotel Management
15 Nov 2024 by Management, Hotel Management
Hello Tammy,Thank you for the good rating and for taking the time to share your experience. We are so happy to hear that you had a good stay at our hotel. Your positive feedback is truly appreciated and motivates our team to keep delivering excellent service.We look forward to welcoming you back on your next visit. Safe travels.Best regards,
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Management, Hotel Management
Hello Raniel,Thank you for the good rating and for taking the time to share your experience. We are so happy to hear that you had a great stay at our hotel. Your positive feedback is truly appreciated and motivates our team to keep delivering excellent service.We look forward to welcoming you back on your next visit. Safe travels.Best regards,
by A verified traveler
Posted 11 Nov 2024
The online check that was completed was not recognized at check in and resulted in some unnecessary charges that were reversed, so in all it was only a slight frustration hopefully staff will look at the precheck in that customers complete.
Comment from Hotel Management
11 Nov 2024 by Management, Hotel Management
Dear Selina,Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the check-in issue and the charges that were applied in error. We understand how frustrating this can be and appreciate your patience as we worked to resolve it. Rest assured, we are reviewing our pre-check-in process to ensure this doesn’t happen again in the future. We value your feedback and hope to welcome you back for a smoother experience next time.Kind regards
by A verified traveler
Posted 11 Nov 2024
Surprisingly nice renovated room and very quiet for a Saturday night. Breakfast was pretty terrible (we went somewhere else) but otherwise a very good stay.
Comment from Hotel Management
11 Nov 2024 by Management, Hotel Management
Dear Michael,Thank you for sharing your feedback! We're thrilled to hear that you enjoyed the renovated room and appreciated the peaceful atmosphere, especially on a Saturday night. We also apologize that our breakfast didn’t meet your expectations and will certainly take your comments into consideration as we work to improve. We're grateful for your stay and hope to welcome you back soon!
by A verified traveler
Posted 9 Nov 2024
Everything was fine
Comment from Hotel Management
10 Nov 2024 by Management, Hotel Management
Hello Ken,Thank you so much for your kind words. We’re thrilled to hear you had such a positive experience during your stay. It is always our goal to provide our guests with exceptional service and a comfortable, memorable stay. We truly appreciate your feedback and hope to welcome you back again soon.Warm Regards,
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Management, Hotel Management
Hello Shannon,Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. We take all guest concerns seriously, and we apologize for any inconvenience you may have encountered during your stay.We’d love to learn more about what went wrong so we can address any issues and ensure a better experience for future guests. Please feel free to reach out to us directly and we’ll do our best to resolve any concerns.We hope to have the opportunity to welcome you back and provide you with the stay you deserve. Thank you again for your valuable input.Best regards,
by A verified traveler
Posted 7 Nov 2024
LOCATION AND SAFETY
Comment from Hotel Management
10 Nov 2024 by Management, Hotel Management
Hello Herminia,Thank you so much for your kind words. We’re thrilled to hear you had such a positive experience during your stay. It is always our goal to provide our guests with exceptional service and a comfortable, memorable stay. We truly appreciate your feedback and hope to welcome you back again soon.Warm Regards,
by A verified traveler from lashburn
Posted 4 Nov 2024
Was close to appt .
Comment from Hotel Management
10 Nov 2024 by Management, Hotel Management
Hello Angelina,Thank you for sharing your feedback with us. We’re glad to hear that your stay was overall satisfactory, but we also appreciate you pointing out areas where we can improve. Our goal is always to provide a great experience for all of our guests, and we’ll definitely take your comments into consideration as we continue to enhance our services and amenities.If you have any specific suggestions or concerns you’d like to discuss further, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back and make your next stay even better.Best Regards,
by A verified traveler
Posted 4 Nov 2024
Friendly
Comment from Hotel Management
10 Nov 2024 by Management, Hotel Management
Hello Leslie,Thank you so much for your kind words. We’re thrilled to hear you had such a positive experience during your stay. It is always our goal to provide our guests with exceptional service and a comfortable, memorable stay. We truly appreciate your feedback and hope to welcome you back again soon.Warm Regards,
