Ratings based on 705 Verified Reviews
3.2 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
by A verified traveler
Posted 8 Nov 2024
It wasn’t water st the property
Comment from Hotel Management
11 Nov 2024 by Hotel Management, Hotel Management
Dear Fabiola,We’re truly sorry for the inconvenience caused by the lack of water during your stay. We understand how essential this is to a comfortable experience, and this situation does not meet our standards of service. We are taking measures to prevent this from happening again and to ensure our guests have all they need for a pleasant stay. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
by A verified traveler
Posted 3 Nov 2024
by A verified traveler
Posted 21 Oct 2024
Reasonable rates. Very good location.
Comment from Hotel Management
21 Oct 2024 by Hotel Management, Hotel Management
Dear Jeff,Although we did not meet all your expectations, we're glad that you found our pricing competitive and that the location was convenient for your stay. We understand how important both affordability and accessibility are when choosing accommodations, and we're glad we could meet those needs for you. Your feedback is invaluable as we continue to strive for excellence in our service and offerings. We look forward to your next stay. Sincerely,Hotel Management
by A verified traveler
Posted 9 Oct 2024
by A verified traveler
Posted 7 Oct 2024
by A verified traveler
Posted 29 Aug 2024
Be more friendly
Comment from Hotel Management
30 Aug 2024 by Hotel Management, Hotel Management
Dear Cristen, Your compliments were a pleasure to read, particularly regarding our staff. We take pride in providing exceptional hospitality to our guests, so it is great to see our efforts acknowledged. We are incredibly pleased you enjoyed your stay at Extended Stay America and had a memorable experience. Thank you for being our guest. We hope to be your first choice every time you visit the city.Sincerely,Hotel Management
by A verified traveler
Great staff, but sad property
Posted 31 Jul 2024 on HotelsThe staff was accommodating, friendly, and knowledgeable- 10/10
The property is very distressed. Pretty worn out and definitely needs attention. We chose it for the kitchen. They gave us limited dishes/silverware/pans in comparison to other Extended Stays we’ve lodged at in other areas. No coffee pot available at all. Laundry area was clean, but no detergent available for sale- there’s a grocery store across the street.
We stayed for a business trip, but it seemed most people actually lived there.
We will not be staying at this property again. Would not recommend.
Comment from Hotel Management
31 Jul 2024 by Hotel Management, Hotel Management
Dear Tracy, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a beautiful stay, and we sincerely regret that this was not your experience. Our hotel is deeply committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Also, we will instruct the team to double-check the room before delivery. Also, we will instruct them to keep the supplies in stock so that no guest feels disappointed. Your remarks are shared with the concerned individuals so that we can make improvements. Considering our helpful and attentive team members, we hope you will return on your next visit so we can show you our unwavering commitment to outstanding experiences. Sincerely,Hotel Management
by A verified traveler
Great staff, but sad property
Posted 30 Jul 2024 on HotelsThe staff was accommodating, friendly, and knowledgeable- 10/10
The property is very distressed. Pretty beat up and definitely needs attention. We chose it for the kitchen. They gave us limited dishes/silverware/pans in comparison to other Extended Stays we’ve lodged at in other areas. No coffee pot available at all. Laundry area was clean, but no detergent available for sale- there’s a grocery store across the street.
We stayed for a business trip, but it seemed most people actually lived there. Lots of milling about outside.
We will not be staying at this property again. Would not recommend.
Comment from Hotel Management
6 Sep 2024 by Hotel Management, Hotel Management
Dear Tracy, We appreciate you choosing our hotel and taking the time to share your concerns. It is nice to know that you were pleased with the staff and found them accommodating, friendly, and knowledgeable. However, we are sorry for the issues that left a negative impact on your overall experience. In response to your review, we will instruct our front desk to keep the stock of supplies so that no guests are disappointed. Considering our location, we would like to serve you again whenever you revisit this area for your business. Sincerely,Hotel Management
by A verified traveler
Great staff, but sad property
Posted 30 Jul 2024 on HotelsThe staff was accommodating, friendly, and knowledgeable- 10/10
The property is very distressed. Pretty beat up and definitely needs attention. We chose it for the kitchen. They gave us limited dishes/silverware/pans in comparison to other Extended Stays we’ve lodged at in other areas. No coffee pot available at all. Laundry area was clean, but no detergent available for sale- there’s a grocery store across the street.
We stayed for a business trip, but it seemed most people actually lived there. Lots of milling about outside.
We travel the country for work. We will not be staying at this property again. Would not recommend anyone stay here.
Comment from Hotel Management
3 Sep 2024 by Hotel Management, Hotel Management
Dear Tracy, Thank you for sharing the pictures and reviewing your stay with us. It is nice to know you had a satisfactory stay and were pleased with the accommodating, knowledgeable, and friendly staff. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. We understand the difficulties and will address the concern that you mentioned with our respective team so that our future guests do not have similar issues. Our goal is to deliver the best service of any hotel in the area, and we hope you'll return to stay with us again while you visit the city for your business! Sincerely,Hotel Management
