Ratings based on 988 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
We went 2 days without a visit from house keeping.
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Amanda Smith , Hotel Management
Thank you for your review!
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Amanda Smith , Hotel Management
Thank you for your review!
by A verified traveler
Posted 9 Nov 2024
We have stayed here many times and always love the convenience to downtown. staff is great
Comment from Hotel Management
13 Nov 2024 by Amanda Smith , Hotel Management
We appreciate you leaving your feedback and are glad to hear you enjoyed your stay and the convenience of our location - we hope to see you back again in the future!
by A verified traveler
Posted 4 Nov 2024
It had a very nice view.
Comment from Hotel Management
7 Nov 2024 by Amanda Smith , Hotel Management
Thank you for your review. We are glad you had a good stay with beautiful water views!
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Amanda Smith , Hotel Management
Thank you for your review!
by A verified traveler
Posted 29 Oct 2024
The room really wasn't that clean. and it does need some updating
Comment from Hotel Management
31 Oct 2024 by Amanda Smith , Hotel Management
Thank you for your review. Your comments are important to us and we will keep them in mind as we are always working to improve our guest experience
by A verified traveler
Posted 17 Oct 2024
We made reservations to move from Hurricane Milton's path. Upon talking to front desk, I insisted to know what Flood Zone they were in. They responded, Zone A - the worst for hurricane water surge.
Expedia processed my refund for the 2 days originally scheduled.
Not sure how a business in Zone A can be allowed to operate when Zone A was a manditory evacuation.
Comment from Hotel Management
21 Oct 2024 by Amanda Smith , Hotel Management
Barry, I'm happy to hear Expedia was able to fully process the refund for your reservation, though I'm sad to see the review score you left for us. While we were located in evacuation zone A, we happily made the decision to remain open for the people in our community that felt unsafe in their homes or those caught in the midst of their travels to provide a safe roof over their heads. Wishing you all the best!
by A verified traveler
Posted 12 Oct 2024
It was closed
Comment from Hotel Management
17 Oct 2024 by Amanda Smith , Hotel Management
We apologize for the inconvenience, we experienced damages and no power after hurricane Milton
by A verified traveler
Posted 6 Oct 2024
When we arrived, there was no room available for us. We decided we would sit by the pool and wait, but we were told the pool and restaurant was closed due to Hurricane Helene. That was a lie. There was no damage to this property. They were doing renovations and never told us. Elevators had tarps in them. Construction taking place on the first floor. The reason we stay here is because of the pool with the view. They should not be offering rooms while the building is under construction and if they do, let your guests know about it ahead of time.
Comment from Hotel Management
17 Oct 2024 by Amanda Smith , Hotel Management
Marc, were sorry to hear about your experience here. Our property did in fact receive significant exterior damages during the high winds and storm surge from hurricane Helene and due to this our pool and dock are temporarily closed. We apologize for any inconvenience.
