Ratings based on 32 Verified Reviews
4.3 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Jan 2021 on Hotels
Comment from Hotel Management
27 Jan 2021 by Octavio F, Hotel Management
Hello Maria, Please let us know when did you stay with us since i can't find it in our records; maybe is about a different property?
Or else please elaborate why you didn't like it, so we can improve and be the best we can.
Thank you!
by A verified traveler from Seattle
Posted 29 Dec 2020
Very disappointing hotel for the price. We were initially checked into our hotel, to find many of listed amenities were not actually included/working (TV, A/C,Safe). Further their included toiletries must only mean soap, as there was not shampoo or conditioner. The site lists 2 pools, yet one is a private pool only available to the Main-House suite. Privacy is a minimal for the balconies and windows. 3rd floor rooms are located right underneath a rooftop hot tub, which makes for unfathomably loud noise from the pumps, jets, drains, etc. all through the night as well as the noise associated with any people using the hot tub. We were relocated to the 2nd floor, where the hot tub noises were still loud, but manageable. The rooms are open air concept, so allows for bugs/critters to enter your room (which we were ok with). The big problem with the open air concept was noise at night from everywhere. The club down the street bumping music, the night guard talking on the phone at the entrance, people from other rooms, etc. Peace and quite is impossible here. Stained/ripped sheets, curtains, towels, blankets were the normal. Finding anything unstained was a pleasant surprise. Internet in the rooms was spotty, and generally only available from certain parts of the room. Staff was friendly though.
Comment from Hotel Management
11 Jan 2021 by Octavio F, Hotel Management
Hola Bryan, good day!!
Im sorry to hear about your experience, we try to be as specific as possible... We feel our hotel is boutique and simple; according to Sayulita style and also if you address something with our staff we can surely fix it right away.
by A verified traveler
Posted 11 Sep 2020
Comment from Hotel Management
12 Sep 2020 by Octavio F, Hotel Management
Hope you liked your stay ?
by A verified traveler from Longmont, CO
Posted 8 Feb 2020
We liked the boutique feel of the small hotel. The grounds were beautiful. Loved the proximity to the beach- just steps outside your room and you could hear the waves crashing from your room. The staff was incredibly friendly and helpful throughout our stay. We didn't like the mattress, pillows, sheets and towels- very sub- standard.
Comment from Hotel Management
15 Feb 2020 by Oc, Hotel Management
Thanks you for visiting, we hope you come back soon :D
by A verified traveler
Perfect Little Hide-away
Posted 2 Feb 2020 on HotelsPerfect spot right on the beach and away from main public beach. Everything is within walking distance which is great. Heated pool for cloudy days was perfect. We will definitely stay there again. Very private feel. The balconies with lots of good air flow. Only downside for us was that the beds are firm! Took us a couple days to get used to it.
Comment from Hotel Management
3 Feb 2020 by Oc, Hotel Management
Thank you, and we are very happy that you liked the place!! :D
by A verified traveler
Posted 25 Jan 2020
Comment from Hotel Management
30 Jan 2020 by Octavio F., Hotel Management
Thank you
by A verified traveler
Great family stay!
Posted 21 Jan 2020 on HotelsAwesome place!!
Comment from Hotel Management
30 Jan 2020 by Octavio F, Hotel Management
Thank you!! :D
by A verified traveler
Posted 13 Dec 2019
Comment from Hotel Management
16 Dec 2019 by Oc, Hotel Management
Thank you for choosing Casablanca!! :D
by A verified traveler
Posted 7 Dec 2019
The staff were amazing. Had a fabulous time. We will be back!
Comment from Hotel Management
16 Dec 2019 by oc, Hotel Management
Thank you for choosing Casablanca!! :D
by A verified traveler
Posted 6 Nov 2019 on Hotels
Comment from Hotel Management
8 Nov 2019 by octavio f, Hotel Management
thank you for visiting..
