Ratings based on 561 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Place is over priced and underserviced. Breakfast was not remotely worth the added cost. Multiple parts of my room were broken or not functional to the point of being unable to actually fully use the bathroom. Upon asking front desk multiple times for help, no help was provided. Noteworthy cockroach problem, not helped by a door to the outside that doesn’t seal at the bottom.
Comment from Hotel Management
26 Nov 2024 by David, Hotel Management
Dear John, thank you for sharing your feedback. We sincerely apologize for any inconvenience you've experienced at our hotel. We strive to provide exceptional service, and we regret that we fell short of your expectations. Your concerns will be addressed with our team to ensure that such incidents are not repeated. I know you and I did not speak directly however, feel free to call the property and ask for me David my extension is 5002. I would appreciate the opportunity to discuss your experience further. We hope to have the chance to make it up to you in the future. Warm regards,
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
24 Nov 2024 by David, Hotel Management
Dear Eric. Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and hope to welcome you back again soon.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by David, Hotel Management
Hello Patty! thank you for your stay. We hope to welcome you back again soon.
by A verified traveler
Posted 11 Nov 2024
I’ve stayed at many Sonesta properties before. This particular location is a no/woildn’t stay again. It was creepy, smelled bad. There were no hangers for clothes, limited towels, no toiletries. I was booked for a week and left after 2 days. Someone was in my room and left trash behind - I’m guessing it was maintenance but would’ve been nice to get a notification as I specifically didn’t have a maintenance request. I do not recommend this location.
Comment from Hotel Management
12 Nov 2024 by David, Hotel Management
Good evening, thank you for sharing your feedback. We sincerely apologize for any inconvenience you've experienced at our hotel. We strive to provide exceptional service, and we regret that we fell short of your expectations. Your concerns will be addressed with our team to ensure that such incidents are not repeated. I know you and I did not speak directly however, feel free to call the property and ask for me David my extension is 5002. I would appreciate the opportunity to discuss your experience further. We hope to have the chance to make it up to you in the future. Warm regards, David
by A verified traveler
Posted 3 Nov 2024
It was good for the price, a lot of space and the room was clean and staff very friendly. The area leading up to the room smelled like pee and in the room the tvs need and upgrade (seemed early 2000s tvs), the curtain had a huge hole ripped into it, and they didn't refill the shampoo or body wash. I'd recommend it though for an affordable stay.
Comment from Hotel Management
3 Nov 2024 by David, Hotel Management
Hi Amanda. Thank you for taking the time to share your experience about your recent stay at our Hotel, we appreciate your feedback and hope to welcome you back again soon.
by A verified traveler
Posted 20 Oct 2024
Arrived my room wasn’t ready no towels no soap no essentials glad it was just a one night thing
Comment from Hotel Management
24 Oct 2024 by David, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments into consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
by A verified traveler
Posted 17 Oct 2024
Bed bugs, filthy rooms
Comment from Hotel Management
24 Oct 2024 by David, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will consider your comments as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
by A verified traveler
Posted 14 Oct 2024
Honestly, will never stay with Sonesta again in my entire life. I had booked the room weeks ago for this weekend. They call me Saturday the weekend of Texas versus Oklahoma University. Tell me they don’t have a room available for me. There’s nothing they can do figure out the refund through Expedia There excuse was that a pipe head burst in a room and had flooded. I had other friends staying in that hotel who had heard nothing of that situation I’m pretty sure they just overbooked and pick somebody to kick out. It took me over an hour to find another hotel in Dallas and they didn’t even try to help compensate or help me search for anything.
Comment from Hotel Management
15 Oct 2024 by David, Hotel Management
Dear Luis, thank you for taking the time to share your experience. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
by A verified traveler
Posted 13 Oct 2024
The AC did not work. We were given a small tower fan to cool the whole place Bed shook when the elevator was being used. Elevator was scary, took outdoor stairs as much as possible. Carpet is soo old. Gap in door. Parking was very limited. No cups for coffee anywhere. Sofa bed mattress was so used, we put the cushions under. Pillows were terribly flat.
2 bathrooms was nice to have. Small kitchenette was nice.
The front desk staff was nice. Never saw a maintenance person other than sitting in a chair in the front watching TV.
Would have left but it was TX vs OU weekend!! Nothing else was available.
Good to have a roof over your head and running water but bring your own fan in summer and who knows about the winter.
Comment from Hotel Management
13 Oct 2024 by David, Hotel Management
Diana Rea, thank you for taking the time to share your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry you were unhappy. We'll consider your comments as we continue to work to improve our guest experience. We hope you will consider staying with us in the future.
by A verified traveler
Posted 28 Aug 2024
1. The room had a cockroach infestation.
2. The carpet smelled so bad. It had a damp, dirty feeling. I wore socks all the time and they turned black and had to dry.
3. At 1:00 in the morning my smoke alarm over the bed went off for 10 minutes... I searched... I called the front desk... no fire.
4. The manager was supposed to call me but never did. Therefore I do not blame the workers but the lack of management that does not care.
Comment from Hotel Management
4 Sep 2024 by David, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future
