Ratings based on 621 Verified Reviews
4.0 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Dated but clean, affordable, and convenient
Comment from Hotel Management
18 Nov 2024 by Michael Lombardo, AGM, Hotel Management
Thank you for the feedback. We're glad to hear you enjoyed our clean rooms and central location. We hope you will select us again on your next visit to the area.
by A verified traveler
Posted 16 Nov 2024
The room exceeded expectations. Everything was very clean and the bed was amazingly comfortable and fresh. Any issues that we had were promptly resolved and we felt comfortable and respected as guests. When I come back to Wilmington, I am staying here and I would highly recommend to those who are looking for a safe, affordable, and good experience visiting Wilmington.
Comment from Hotel Management
17 Nov 2024 by Michael Lombardo, AGM, Hotel Management
Thank you for the kind words! It is awesome to hear you appreciated our clean rooms and helpful staff. We look forward to seeing you again on your next visit to Wilmington!
by A verified traveler from Lawrenceville
Posted 15 Nov 2024
This property was convenient and a good value.
Comment from Hotel Management
16 Nov 2024 by Michael Lombardo, AGM, Hotel Management
Thank you for the reply. We are happy you found good value in your stay and hope to see you back again soon!
by A verified traveler
Posted 12 Nov 2024
Furnishings in my room were very dated and in need of replacement. Desk chair had an arm that had been mended; sofa and chair were both broken down and needed a bed pillow or two to make comfortable. However, for the price I am willing to accept these failings as I do not normally spend a lot of time in the room.
Comment from Hotel Management
13 Nov 2024 by Michael Lombardo, AGM, Hotel Management
Thank you for the review. We are in the process of replacing the couches and lounge chairs in all of our rooms. We appreciate your understanding and hope for the opportunity to serve you again in the future.
by A verified traveler
Posted 12 Nov 2024
Facility and staff was great.
Comment from Hotel Management
13 Nov 2024 by Michael Lombardo, AGM, Hotel Management
Thank you for the feedback. It's wonderful to know you enjoyed our friendly staff and well-appointed facilities. We hope to see you again the next time you visit Wilmington.
by A verified traveler
Posted 12 Nov 2024
Everything was good except the smell of the room was horrible. Not sure if it was because it was a pet room. Or the shampoo on the rugs but using the fan for air conditioner made it way worse.
Comment from Hotel Management
12 Nov 2024 by Michael Lombardo, AGM, Hotel Management
Thank you for letting us know about your recent visit. I apologize for the issue with the odor in the room. I will have our cleaning team look into that immediately. I am sorry for any inconvenience this may have caused and hope you will give us another opportunity to properly host you in the future.
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Michael Lombardo, AGM, Hotel Management
Thank you for the feedback. We're thrilled you had an excellent stay with us. We hope to see you back again soon!
by A verified traveler
Posted 5 Nov 2024
Great stay!
Comment from Hotel Management
5 Nov 2024 by Michael Lombardo, AGM, Hotel Management
Thank you for the feedback. We're thrilled you had a great stay with us and hope to see you back again soon!
by A verified traveler from Durham
Posted 5 Nov 2024
Better than expected.
Comment from Hotel Management
5 Nov 2024 by Michael Lombardo, AGM, Hotel Management
Thank you for the reply. We're glad your stay exceeded your expectations. We hope you will select us again the next time you need a room in Wilmington.
by A verified traveler
Posted 4 Nov 2024
Great location. Good choice when traveling with dogs. Nice bedding. OK breakfast. Friendly staff.
Didn't like dirty floor in uncarpeted area. Should be wet mopped more frequently. I used paper towels to wipe up water spilled by the dog. Made paper towel black with filth. Room rate was great. Overall, satisfied.
Comment from Hotel Management
4 Nov 2024 by Michael Lombardo, AGM, Hotel Management
Thank you for letting us know about your recent visit. It's great to hear you enjoyed our friendly staff and central location. I apologize for the issue with the tile floor; we will share this with our housekeeping team to help them do a better job moving forward. We hope to see you again on your next visit to the area.
