Ratings based on 968 Verified Reviews
3.2 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
by A verified traveler
Posted 20 Nov 2024
Staff is kind and considerate.
Comment from Hotel Management
21 Nov 2024 by Guest Services, Hotel Management
Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a pleasant experience with our staff during your stay at Wingate by Wyndham Charleston Airport Coliseum. Our team takes pride in providing excellent customer service to all of our guests. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.
by A verified traveler
Posted 15 Nov 2024
Great
Comment from Hotel Management
16 Nov 2024 by Guest Services, Hotel Management
Thank you for taking the time to share your experience at Wingate by Wyndham Charleston Airport Coliseum. We are delighted to hear that you had a great stay with us and appreciate your positive feedback. Our team strives to provide excellent service to all our guests, and we are pleased to know that we met your expectations. We look forward to welcoming you back on your next visit to the area.
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Guest Services, Hotel Management
Thank you for taking the time to share your feedback. We strive to provide a comfortable stay for all of our guests and are grateful for your rating. Your comments are important to us as we work towards improving our overall guest experience. We hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 9 Nov 2024
Don’t do it, beware! Let me first say Debra at the front desk was a truly kind and helpful person. I can’t say enough how sweet she was. But this is absolutely the dirtiest hotel I’ve ever been in. I wasn’t bothered that it’s clearly an old, outdated property. But after finding tons of hair that didn’t belong to us, a giant stain (that looked like blood) on the bed, a filthy bath tub and an odor, we went downstairs and asked to be moved to another room (we tried calling the front desk but the phone in the room didn’t even have a dial tone. When I picked it up off the table to see if it was plugged in I found more filth underneath). Our second room was also filthy. I went back to the front desk and explained we wanted to leave and would like a refund. Debra was helpful and accommodating. It bears mentioning that while we waited to ask for a refund, a man on line in front of us was complaining about the fact that his room was dirty, he’d requested housekeeping two days ago and no one ever came. Rather than finishing their stay, they were checking out two days early. As we were leaving, a man behind us was also waiting to change his room. The hotels in the direct area were fully booked. Thankfully we were able to find a room at a beautiful hotel about 15 minutes away where we showered the minute we arrived. No matter what other reviews say this was by far the grossest place. We’re not Ritz Carlton people but this place made sleeping in our car seem like a better alternative.
Comment from Hotel Management
10 Nov 2024 by Guest Services, Hotel Management
Thank you for taking the time to share your feedback with us. We are glad to hear that Debra provided you with excellent customer service during your stay. We apologize for the issues you encountered with the cleanliness of your room and we appreciate you bringing it to our attention. Your experience does not meet our standards of cleanliness and we will address this with our housekeeping team to ensure this does not happen again in the future. Thank you for choosing to stay with us and we hope to have the opportunity to exceed your expectations on a future visit.
by A verified traveler
Posted 9 Nov 2024
Hidden charges, not specified when you make a reservation.
Comment from Hotel Management
10 Nov 2024 by Guest Services, Hotel Management
Thank you for taking the time to leave your feedback. We appreciate your comments and will address your concerns with our team. We are always looking for ways to improve our guest experience and will certainly take your comments into consideration for future reservations. We hope you will consider staying with us again in the future.
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Guest Services, Hotel Management
Thank you for taking the time to leave a review of your recent stay at Wingate by Wyndham Charleston Airport Coliseum. We appreciate your feedback and are glad to hear that you had a positive experience with us during your visit. We hope to welcome you back again in the future for another enjoyable stay.
by A verified traveler
Posted 3 Nov 2024
It’s a motel
Comment from Hotel Management
4 Nov 2024 by Guest Services, Hotel Management
Thank you for taking the time to share your feedback with us. We appreciate your input and will take it into consideration as we strive to continually improve the guest experience. We are glad that you chose to stay with us and hope to have the opportunity to welcome you back again in the future. Thank you for your patronage.
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Guest Services, Hotel Management
Thank you for taking the time to rate your experience at Wingate by Wyndham Charleston Airport Coliseum. We appreciate your feedback and are pleased to hear that you had a positive stay with us. We hope to welcome you back again soon for another enjoyable visit. Thank you for choosing to stay with us.
by A verified traveler from Lauderdale Lakes
Posted 29 Oct 2024
Elevator An Old Otis sounded like it was broken
Comment from Hotel Management
29 Oct 2024 by Guest Services, Hotel Management
Thank you for taking the time to leave us a review. We appreciate your feedback as it helps us improve our guest experience. We apologize for any inconvenience you may have experienced during your stay and will be sure to address the concerns you have raised. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.
