Ratings based on 828 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 21 Nov 2024
by A verified traveler from Elkridge
Posted 20 Nov 2024
Needs secondary blinds/curtains to block out additional outside lights
by A verified traveler
Posted 18 Nov 2024
by A verified traveler
Posted 16 Nov 2024
Good place to stay 👍
by A verified traveler
Posted 16 Nov 2024
Great and wast check i
by A verified traveler
Posted 12 Nov 2024
Clean easy not crowded
Comment from Hotel Management
14 Nov 2024 by CLW- OPS Manager , Hotel Management
Hi Heather,Thank you for choosing to stay with us at the Tru by Hilton Charleston Airport. Thanks for the positive rating and review. Have a great day!
by A verified traveler
Posted 6 Nov 2024
the room shower had NO water from shower head; if I had stayed longer Im sure that would have been serviced BUT I wasn't there but overnight and checked out by 730am
Comment from Hotel Management
11 Nov 2024 by CLW- OPS Manager , Hotel Management
Hi Kenneth,Thank you for your recent stay at Tru by Hilton Charleston Airport. We’re constantly looking for guest feedback on how we can improve and truly create a unique and positive experience, and we appreciate you taking the time to share with us your thoughts. We’re sorry to hear the shower didn’t meet your expectations and we apologize for the inconvenience. I will address your feedback with our maintenance team immediately. Please know, we sincerely value your stay with us and hope you will give us another opportunity in the future. Thanks again for your feedback and concerns.Tru by Hilton Charleston Airport
by A verified traveler
Posted 5 Nov 2024
Only stayed for few hours, but I highly recommend
Comment from Hotel Management
11 Nov 2024 by CLW- OPS Manager , Hotel Management
Hi Hope,Thanks for choosing Tru by Hilton Charleston Airport as your home away from home and thank you for your positive review and rating. Again, thank you and we look forward to seeing you in the future.Tru by Hilton Charleston Airport
by A verified traveler from Oviedo
Posted 2 Nov 2024
Great
Comment from Hotel Management
11 Nov 2024 by CLW- OPS Manager , Hotel Management
Hi Deborah,Thanks for choosing Tru by Hilton Charleston Airport as your home away from home and thank you for your positive review and rating. Again, thank you and we look forward to seeing you in the future.Tru by Hilton Charleston Airport
