Ratings based on 962 Verified Reviews
2.5 Room cleanliness
3.2 Service & staff
2.7 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jan 2025
Everything
Comment from Hotel Management
18 Jan 2025 by Manager, Hotel Management
Hello Brantley, We appreciate your feedback and regret to hear that your stay did not meet your expectations. Our team takes all comments seriously and will use them to improve our services for future guests. Thank you for sharing your experience with us, and we hope to have the chance to welcome you back again in the future.
by A verified traveler
Posted 14 Jan 2025
Comment from Hotel Management
16 Jan 2025 by Manager, Hotel Management
Hello Terrell, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
by A verified traveler
Posted 9 Jan 2025
I mean it was cheap and you’ll know why when you arrive. The folks who ran it were fairly nice but that’s about the only positive. You’re in a rundown hood of a neighborhood where every time I walked out I thought I was gonna get robbed. The room was very dirty and there was a dead roach on the wall. Not to mention the DIRTY towels. It seemed like nothing was cleaned. Besides the dirty interior the walls were also paper thin. You could hear the talking 10 rooms down from you. There was no positive of this hotel if you could even call it that. Just spend the extra 20 bucks and stay in the 20 other hotels in that same area!
Comment from Hotel Management
10 Jan 2025 by Manager, Hotel Management
Hello Nicholas,We're sorry to learn about your experience and appreciate your feedback. We will review this with our team as we strive to maintain our standards at all times. We regret that your stay fell short of expectations and appreciate all points raised for our improvement.
by A verified traveler
Posted 6 Jan 2025
Comment from Hotel Management
8 Jan 2025 by Manager, Hotel Management
Hello Kelly, We appreciate you choosing to stay with us and hope you had an enjoyable experience overall. Please feel free to reach out to us directly with any feedback you may have from your recent stay. We value your input and strive to make every guest's experience exceptional.
by A verified traveler
Posted 6 Jan 2025
Great
Comment from Hotel Management
8 Jan 2025 by Manager, Hotel Management
Hello Checcmate,We appreciate you taking the time to share your feedback with us. If there is anything else you would like to discuss or if you have any further comments, please feel free to contact our management team. We value your input and hope to welcome you back in the future for an even better experience.
by A verified traveler
Posted 1 Jan 2025
I have been staying there almost every Saturday. But this time the room smelt like someone didn't clean it. It smelled like roaches and pee. And there was a few roaches but not many and I killed them then sprayed down the room to get rid of the smell. Other than that it's a nice place to stay
Comment from Hotel Management
3 Jan 2025 by Manager, Hotel Management
Hello Megan, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
by A verified traveler
Posted 1 Jan 2025
Comment from Hotel Management
3 Jan 2025 by Manager, Hotel Management
Hello Karen, We appreciate you choosing to stay with us. If you have any feedback to share about your experience, please reach out to us so we can address any concerns and improve our services. We hope to welcome you back in the future for a better stay.
by A verified traveler
Posted 26 Dec 2024
Jsjaha
Comment from Hotel Management
28 Dec 2024 by Manager, Hotel Management
Hello Elizabeth, We appreciate you sharing your feedback with us. If there's anything else we can assist you with, please feel free to reach out to our management team. Thank you for staying with us.
by A verified traveler
Posted 25 Dec 2024
Y
Comment from Hotel Management
28 Dec 2024 by Manager, Hotel Management
Hello Antwan,We appreciate you taking the time to share your feedback with us. It's disappointing to hear that your experience did not meet your expectations. We take all guest comments seriously and will share your concerns with our team for further review and improvement. Thank you for bringing this to our attention.
by A verified traveler
Posted 25 Dec 2024
Comment from Hotel Management
16 Jan 2025 by Manager, Hotel Management
Hello Elizabeth, We're sorry to hear that your experience did not meet expectations. Please feel free to reach out to us with any feedback you may have so we can address the issues accordingly. We appreciate your valuable input and hope to welcome you back in the future.
