Ratings based on 957 Verified Reviews
2.7 Room cleanliness
3.3 Service & staff
2.8 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from CHARLESTON
Posted 26 Jun 2024
Use to be a motel 6 it was horrible then and even worse now I was optimistic that new ownership would have turned it around
Comment from Hotel Management
26 Jun 2024 by Manager, Hotel Management
Hello JEROME,We regret to hear that you were disappointed with your recent stay at our property. We appreciate your feedback and will share it with the management team for further review. Hopefully, your next accommodation choice will better meet your expectations.
by A verified traveler
Posted 25 Jun 2024
If you stay few days, you need reactivate the key card daily, bed clothing not be changed, room floor dirty, people fighting or loud discussion outside the room, cats everywhere, hard smoke odor in the rooms, if the room says "fridge and microwave included" let me tell you that the microwave is not in your room, you need go to le lobby reception for use the microwave, and they just have one. Horrible experience.
Comment from Hotel Management
26 Jun 2024 by Guest Services, Hotel Management
Thank you for taking the time to share your feedback with us. We are sorry to hear about your experience at our lodge. We strive to provide a comfortable and enjoyable stay for all of our guests, and we regret that we fell short in meeting your expectations during your time with us. We will take your comments into consideration as we continue to improve and better serve our guests in the future. Thank you for bringing these issues to our attention.
by A verified traveler
Posted 25 Jun 2024
Love the staff
Comment from Hotel Management
26 Jun 2024 by Manager, Hotel Management
Hello Rachel,We are thrilled to hear that you enjoyed the service provided by our staff during your stay. Your kind words mean a lot to us, and we appreciate your feedback. If you have any further comments or suggestions, please feel free to reach out to the hotel management. Thank you for choosing to stay with us!
by A verified traveler
Posted 24 Jun 2024
For this property being aged as it is, it's probably one of the best ones I have resided in. I am in the process of moving and needed an in between spot for the next couple months. This place met my criteria, close to public transportation, restaurants, and shopping as well as the price! The staff here are very friendly and helpful! You have round the clock desk staff unlike some properties, vending machines available 24hrs a day, staffed security guard, and again very friendly staff!
Comment from Hotel Management
25 Jun 2024 by Manager, Hotel Management
Hello Donald H,We are pleased to hear that our convenient location and friendly staff met your criteria during your stay. Our team works diligently to provide exceptional service to all our guests. Your feedback is appreciated, and we hope you enjoyed your time with us.
by A verified traveler
Posted 23 Jun 2024
Left as soon as we pulled in. Room was filthy, people walking around all over, drǔg deal being done on the stairs as we’re walking to look at the room. Shower looked disgusting and dark, lights didn’t work, -100/10, don’t stay here
Comment from Hotel Management
25 Jun 2024 by Manager, Hotel Management
Hello McKenzie, We're sorry to hear about your experience; please always contact us directly with any concerns. Guest safety and comfort are our top priorities, and we value all feedback to improve our services. Rest assured that we take all comments seriously to ensure a pleasant stay for all our guests.
by A verified traveler
Posted 21 Jun 2024
Comment from Hotel Management
23 Jun 2024 by Guest Services, Hotel Management
Thank you for taking the time to leave a 5-star rating of your recent stay at North Charleston Lodge. We appreciate your feedback and are pleased to hear that you had a positive experience with us. We hope to welcome you back again in the future for another enjoyable stay.
by A verified traveler
Posted 21 Jun 2024
Comment from Hotel Management
23 Jun 2024 by Manager, Hotel Management
Hello Josie,We're sorry to hear that your experience did not meet expectations. We value your feedback and encourage you to reach out to us to address any concerns you may have. We strive to provide exceptional service to all our guests.
by A verified traveler
Posted 20 Jun 2024
Comment from Hotel Management
22 Jun 2024 by Guest Services, Hotel Management
Thank you for taking the time to leave a review of your stay at North Charleston Lodge. We appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to welcome you back again in the future for another pleasant stay.
by A verified traveler
Posted 20 Jun 2024
Comment from Hotel Management
22 Jun 2024 by Guest Services, Hotel Management
Thank you for taking the time to leave a review of your recent stay at North Charleston Lodge. We appreciate your feedback and are glad to hear that you had an overall positive experience with us. Our team works hard to ensure all guests have a comfortable and enjoyable stay. We hope to welcome you back again in the future.
by A verified traveler
Posted 19 Jun 2024
The worst experience I have ever had at a hotel.
Comment from Hotel Management
22 Jun 2024 by Manager, Hotel Management
Hello Keeley, We regret to hear about your recent experience at our hotel. Your feedback is important to us for continual improvement. We advise reaching out to our management team directly to further discuss your concerns and allow us to address them appropriately.
