Ratings based on 512 Verified Reviews
2.9 Room cleanliness
3.3 Service & staff
2.8 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from North Charleston
Posted 3 Jan 2025
by A verified traveler from North Charleston
Posted 3 Jan 2025
by A verified traveler from North Charleston
Posted 3 Jan 2025
👍
Comment from Hotel Management
3 Jan 2025 by Hotel Management, Hotel Management
Dear Justin, We hope you loved many aspects of our hotel, and we appreciate you sharing your rating. We are disappointed that we may not have lived up to all of your expectations, and we are grateful for your feedback. Thank you for staying with us, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us.Sincerely,Hotel Management
by A verified traveler from North Charleston
Posted 3 Jan 2025
👍
Comment from Hotel Management
3 Jan 2025 by Hotel Management , Hotel Management
Dear Justin, Thank you for taking the time to leave your rating. We take pride in providing exceptional service; however, we regret if we did not meet these expectations during your stay. We look forward to another opportunity to provide you with a much-improved visit. Thank you again, and safe travels.Sincerely,Hotel Management
by A verified traveler from North Charleston
Posted 3 Jan 2025
👍
Comment from Hotel Management
3 Jan 2025 by Hotel Management, Hotel Management
Dear Justin, Thank you for choosing to stay with us and for leaving your generous rating. We're pleased to know that you had a great experience here at Extended Stay America. We look forward to welcoming you back on your next visit.Sincerely,Hotel Management
by A verified traveler from North Charleston
Posted 3 Jan 2025
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by A verified traveler from North Charleston
Posted 3 Jan 2025
A spray technician needs to come and spray the pest are getting bad
Comment from Hotel Management
3 Jan 2025 by Hotel Management , Hotel Management
Dear Justin,Thank you for sharing your feedback. We sincerely apologize for any inconvenience you experienced regarding pests during your stay. Cleanliness and comfort are our top priorities, and we understand how unsettling this can be. Please rest assured that we are addressing this concern with our team and will take immediate action to ensure the situation is resolved. Your feedback is vital in helping us maintain high standards, and we appreciate you bringing this to our attention. We hope to welcome you back for a more enjoyable experience in the future.Sincerely,Hotel Management
by A verified traveler from North Charleston
Posted 3 Jan 2025
👍
Comment from Hotel Management
3 Jan 2025 by Hotel Management, Hotel Management
Dear Justin, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing. Sincerely,Hotel Management
by A verified traveler
Posted 1 Jan 2025
by A verified traveler
Posted 27 Dec 2024
