Ratings based on 396 Verified Reviews
2.9 Room cleanliness
3.1 Service & staff
2.8 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Floors were filthy, missing trim, NOISY constantly setting off door alarm from going out emergency only door to smoke! Never again.
Comment from Hotel Management
12 Nov 2024 by Hotel Management, Hotel Management
Dear Marcella,We are truly sorry about the issues you faced during your stay. The condition of the room and the noise from the door alarms are certainly not the experience we want to provide. We will be addressing these concerns with our team to ensure that the necessary improvements are made. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 7 Nov 2024
by A verified traveler
Posted 5 Nov 2024
by A verified traveler
Posted 19 Oct 2024
by A verified traveler
Posted 18 Oct 2024
If you have an extra $20 just spend and save yourself trouble
Comment from Hotel Management
19 Oct 2024 by Hotel Management, Hotel Management
Dear Matthew,We’re sorry that your experience with us did not meet your expectations. Your feedback is important, and we regret that you felt your stay wasn’t worth the value. We are continuously working to improve our services and amenities to provide a more positive and comfortable experience for all our guests. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management
by A verified traveler
Posted 17 Oct 2024
Not quiet people in room 324 are unbearable sounds like abuse about call law enforcement
Comment from Hotel Management
19 Oct 2024 by Hotel Management, Hotel Management
Dear Kevin,We sincerely apologize for the disruption you’ve experienced during your stay. We understand how distressing this situation must be and are deeply sorry for the impact it has had on your comfort. Please know in the future, our front desk is available to help make you as comfortable as possible. Our staff is trained to have appropriate conversations with our guests to resolve such issues. Your peace of mind is important to us, and we’re committed to ensuring a safe and comfortable environment for all our guests. Sincerely,Hotel Management
by A verified traveler
Posted 12 Oct 2024
The property is infested with roaches!!
Comment from Hotel Management
12 Oct 2024 by Hotel Management, Hotel Management
Dear Patricia,We are truly sorry about the pest issue you encountered during your stay. This is not the level of comfort we strive to provide for our guests, and we take this matter very seriously. We will address this with our team to take the necessary steps and ensure we maintain a clean and welcoming environment for all our guests. We appreciate you for bringing this matter to our attention. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Thank you again for your feedback.Sincerely,Hotel Management
by A verified traveler
Posted 11 Oct 2024
The smell was definitely unique, and not in a good way. The TVs were broken in 2 of our 3 rooms. There was an oily brown residue on the floor, and basically all over one of the rooms. There was mold on the shower curtain and I am allergic to mold. There appeared to be urine spots on multiple areas of the room that were never mopped up. The area was scary. The shelves were broken in the bathroom and held up by blue tape. We couldn’t use the pull out bed because upon removing the cushion, there was cigarette ashes all over it. Would absolutely never stay again, even any of the other locations. The only good thing was the staff, they were very friendly and kind.
Comment from Hotel Management
12 Oct 2024 by Hotel Management, Hotel Management
Dear Sharon,We appreciate your kind words about our staff’s hospitality. However, we are truly sorry for the numerous issues you faced during your stay. The conditions you described are concerning, and we understand how distressing this must have been for you and your family. We take cleanliness and maintenance very seriously, and your feedback will be addressed with our team to ensure our rooms are thoroughly cleaned and inspected to meet the high standard our guests deserve. We will take the necessary steps to prevent such a situation in the future. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
by A verified traveler
Posted 4 Oct 2024
by A verified traveler
Posted 1 Oct 2024
Love the staff and it always smells so good when I come in and out throughout the hallways floors stay clean
