Ratings based on 919 Verified Reviews
3.1 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
by A verified traveler
Posted 15 Nov 2024
by A verified traveler
Posted 10 Nov 2024
by A verified traveler
Posted 7 Nov 2024
Ive seen some pretty rough hotel rooms in my career industry, but this has topped the list. I have stayed in an Extended stay before and had a quite pleasant experience, so I chose to again. Day shift staff were rude and unprofessional. The room was unkept, with dead roaches in the bathtub and smelled of marijuana. Upon arrival it took almost an hour and 1/2 to even get to the room because we had to wait for the manager to arrive because the night shift employee was asleep in a room.
Do NOT recommend.
Comment from Hotel Management
8 Nov 2024 by Hotel Management, Hotel Management
Dear Connor,We sincerely apologize that this visit fell far below your expectations and did not align with the quality experience you previously had. A smooth check-in process, professional service, and clean, fresh accommodations are what every guest should expect, and we’re sorry that these standards were not met. Please know that we are addressing these issues internally to prevent such incidents from affecting future stays. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent service you should have experienced on this visit.Sincerely,Hotel Management
by A verified traveler
Posted 3 Nov 2024
Don’t suggest that you visit this place
Comment from Hotel Management
4 Nov 2024 by Hotel Management, Hotel Management
Dear Nerrisa,We are sorry for not meeting your expectations. We strive to ensure that every guest thoroughly enjoys their time with us, so we regret any inconvenience you may have experienced. We will share your feedback with our team as we are committed to providing exceptional service to our guests. We are committed to enhancing our services and ensuring that our guests have a more positive experience moving forward. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
by A verified traveler
Posted 29 Oct 2024
by A verified traveler
Posted 27 Oct 2024
My door was kicked in and looked like they tried putting lock bock on but the lock was unlockable, I was supposed to be checked in for two days but I checked out an hour after my check in… still haven’t had anyone respond to any of my messages even Expedia.
Comment from Hotel Management
29 Oct 2024 by Hotel Management, Hotel Management
Dear Joshua,Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
by A verified traveler
Posted 27 Oct 2024
by A verified traveler from Polk City
Posted 10 Oct 2024
Angie and I believe her name was Cindy(daylight front desk). Both were pleasant to deal with, and very nice. Rooms were basic but perfect for what we needed since we had to evacuate our homes do to Milton.
Comment from Hotel Management
13 Oct 2024 by Hotel management, Hotel Management
Dear Pamela, Thank you for your kind words! We're glad to hear that Angie and Cindy provided excellent service during your stay at Extended Stay America. We're happy our accommodations met your needs during this challenging time. We appreciate your feedback and hope to welcome you back under better circumstances.Sincerely,Hotel Management
by A verified traveler
Posted 30 Sep 2024
