Ratings based on 983 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Bathroom doors were sticking and had to force them to open and close - no towels in room waited over 2 hours for them to be laundered, and no floor mat, made for a slippy experience not what we would expect from Best Western
Comment from Hotel Management
21 Nov 2024 by Manager, Hotel Management
Hello Karen Clare,We regret to hear about the inconvenience you encountered during your stay with us. Your feedback is valuable and will be shared with the team for further review and improvement. We strive to provide the best accommodation experience for our guests and will address these issues promptly to ensure a comfortable stay for future guests.
by A verified traveler
Posted 14 Nov 2024
Everthing was beautiful. Very nicely put together. Thank you
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Lisa,We are thrilled to hear that you enjoyed your stay with us! Our team works hard to create a wonderful experience for all our guests. If you have any further comments or feedback, please feel free to reach out to our management team. We hope to welcome you back in the future!
by A verified traveler
Posted 13 Nov 2024
kind of far from downtown
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello john,We regret to hear about the inconvenience of our location. We appreciate your feedback and will share it with our team for future improvements. Thank you for sharing your comments with us.
by A verified traveler
Posted 11 Nov 2024
This was a pretty basic hotel but nice nonetheless
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Kelsey,We're glad to hear that you found our hotel nice during your stay. We aim to provide a comfortable experience for all our guests. Your feedback is valuable to us, and we hope to welcome you back in the future.
by A verified traveler
Posted 8 Nov 2024
Airport shuttle was listed amenity at time of booking.checked in September and October to verify, when travelers arrived! told shuttle had been canceled, never notified of that, incurred four taxi rides totaling $110, poor communication, beware if counting on shuttle
Comment from Hotel Management
9 Nov 2024 by Manager, Hotel Management
Hello john,We apologize for any inconvenience caused by the shuttle cancellation. We recommend guests to verify the availability of amenities closer to their stay date. We appreciate your feedback and will use it to improve our communication processes for future guests.
by A verified traveler
Posted 7 Nov 2024
Luke new
Comment from Hotel Management
9 Nov 2024 by Manager, Hotel Management
Hello David,Thank you for sharing your feedback with us. We appreciate you taking the time to review your stay and have noted your comments for our ongoing improvement efforts. We value all guest experiences and hope to welcome you back in the future for a more enjoyable stay.
by A verified traveler
Posted 23 Oct 2024
A little run down. Breakfast food and coffee were vile.
Comment from Hotel Management
25 Oct 2024 by Manager, Hotel Management
Hello Joseph, We appreciate your feedback and apologize for any inconvenience caused during your stay. We will share your comments with our team for further review and improvement. Your comments are valued as they help us to enhance the experience for all our guests.
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
20 Oct 2024 by Manager, Hotel Management
Hello Wesley,We are thrilled to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us. We look forward to welcoming you back soon!
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
17 Oct 2024 by Manager, Hotel Management
Hello Gail,We're euphoric to hear you had a wonderful stay with us! If you ever decide to return, we look forward to welcoming you back to create more great memories together.
by A verified traveler
Posted 4 Oct 2024
Comment from Hotel Management
6 Oct 2024 by Manager, Hotel Management
Hello Tybriesia,We appreciate you choosing to stay with us and hope you had a pleasant experience overall. If there are any specific areas you feel we can improve upon, please don't hesitate to reach out to us directly so we can address any concerns. We value your feedback and look forward to welcoming you back soon!
