Ratings based on 725 Verified Reviews
3.3 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
8 Dec 2024 by Manager, Hotel Management
Hello Dirna,We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly to discuss any issues you encountered during your stay so we can address them promptly.
by A verified traveler
Posted 29 Nov 2024
Comment from Hotel Management
30 Nov 2024 by Manager, Hotel Management
Hello David,We are thrilled to hear that you had a wonderful stay with us! We look forward to welcoming you back in the future for another fantastic experience.
by A verified traveler from Oak Park
Posted 27 Nov 2024
just 1 bad towel that should no longer be in given to guests
Comment from Hotel Management
29 Nov 2024 by Manager, Hotel Management
Hello Francis, We are sorry to hear about the issue you encountered with the towel during your stay. Your feedback is important, and we will address this matter with our housekeeping team to ensure the quality of our amenities. Rest assured, we strive to provide a pleasant experience for all our guests.
by A verified traveler
Posted 18 Nov 2024
Wonderful place
Comment from Hotel Management
21 Nov 2024 by Manager, Hotel Management
Hello Chao,We're thrilled to hear that you found our hotel to be wonderful. Our team works hard to provide a great experience for all our guests. If you have any feedback or suggestions for us, please don't hesitate to reach out to our management team directly. We hope to welcome you back again in the future.
by A verified traveler
Posted 18 Nov 2024
Staff very respectful and friendly
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Hello Joann,We appreciate your kind feedback regarding our staff's hospitality. Our team always strives to provide excellent service to all our guests. Feel free to contact our management for any further assistance or feedback.
by A verified traveler
Posted 4 Nov 2024
It was noisier than expected. My bad on choosing near interstate. Front desk clerks were all great.
Comment from Hotel Management
6 Nov 2024 by Manager, Hotel Management
Hello Cynthia, We appreciate your feedback on our exceptional front desk staff. For a quieter experience, we recommend considering a room away from the interstate next time. Thank you for choosing to stay with us.
by A verified traveler
Posted 31 Oct 2024
As soon as we got there we wanted to cancel our stay go somewhere nicer but we couldn’t cause we missed the deadline for a refund, the room they had put us in originally was dirty, hot as hell, and had a smell in there that smelled like hot wood and paint, you could see where they painted over the wall with different color paint on the walls, you could also see a paint bubble the size of a tv from the paint not being applied correctly, and the ac unit was blowing hot air, had asked for a new room and we got moved to a cleaner room with a working ac unit and cleaner walls, I also had a friend come pick me up and they had been swatted by people staying there or people around there, if I were able to I would have cancelled my room and spent the extra money staying somewhere nicer, the pictures on the app were nothing to how it actually looks like.
Comment from Hotel Management
3 Nov 2024 by Manager, Hotel Management
Hello Daniel,Thank you for sharing your feedback with us. We appreciate your understanding of the room change and are glad to hear we were able to provide you with a cleaner room and a working AC. We take all guest concerns seriously and will address the issues you experienced to improve our services for future guests. Your comfort and satisfaction are important to us, and we apologize for any inconvenience caused during your stay.
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Manager, Hotel Management
Hello Bibartan,We're thrilled to hear that you enjoyed your stay with us! Please feel free to reach out if you have any further comments or suggestions. We look forward to welcoming you back soon!
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Manager, Hotel Management
Hello Brian, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
by A verified traveler
Posted 27 Oct 2024
Never there
Comment from Hotel Management
29 Oct 2024 by Manager, Hotel Management
Hello William,We regret to hear your experience fell short of expectations and appreciate your feedback for future improvements. Your comments have been noted to enhance our guest satisfaction.
