Ratings based on 977 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
The rooms are not the most up to date. However, clean, nice beds, convenient area, close to pier 39, walkable. Customer service was good, and stay all in all was well.
by A verified traveler
Posted 23 Nov 2024
Overall, I had a good experience. The hotel is conveniently placed near by public transportation, additionally the wharf is really nice. However, on our first night, we noticed that the shower wasn’t draining. We contacted staff and that was promptly fixed. I wished that the photos reflected that there’s no natural light in the room (there is one window but it’s to the hallway, hence no sunlight). It was obviously not a deal-breaker, just unexpected because the pictures when booking the stay all had windows with natural sunlight. Again, it was a decent stay overall.
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by jazz , Hotel Management
Thank you for your feedback. We're sorry to hear that your stay did not meet your expectations. We’ll be sure to address your concerns and improve. We hope to have the opportunity to provide a better experience in the future
by A verified traveler
Posted 21 Nov 2024
Good location.
Comment from Hotel Management
21 Nov 2024 by jazz gill, Hotel Management
Thank you for the great review! We're glad you enjoyed your stay and look forward to welcoming you back.
by A verified traveler
Posted 19 Nov 2024
I enjoyed my stay at the wharf inn, it’s pretty close to fisherman’s wharf like walking distance. There’s a 7 eleven across the street in case you need to buy something other wise there’s also the restaurants by the piers. Rooms where comfortable as well
Comment from Hotel Management
21 Nov 2024 by jazz gill, Hotel Management
Sebastian, thank you so much for sharing your experience! We're thrilled to hear that you enjoyed your stay at The Wharf Inn and appreciated our convenient location near Fisherman’s Wharf. It’s great to know that the nearby amenities, like the 7-Eleven and local restaurants, made your trip even more enjoyable. We’re also glad that you found the rooms comfortable! We hope to welcome you back on your next visit to San Francisco!
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
21 Nov 2024 by jazz gill, Hotel Management
Thank you for the perfect rating! We’re thrilled to hear you had a great experience. We look forward to welcoming you back soon!
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
21 Nov 2024 by jazz gill, Hotel Management
Thank you for the perfect rating! We’re thrilled to hear you had a great experience. We look forward to welcoming you back soon!
by A verified traveler
Posted 17 Nov 2024
I booked this hotel for my birthday weekend with my boyfriend, it was our first time reserving a hotel on our own (we’re 19 & 20) so I was a little worried it would be challenging to check in without my parents guidance but it wasn’t! The staff at the front desk were so friendly and the process was straight forward.
As for the location it was in such a good area, everything is gated, so you need a key card to access anything in the hotel which made us feel safe. Parking was easy aswell but a little more expensive than we thought. Super close to the wharf, everything is walkable and safe. Very convenient that there’s a 7/11 right next door aswell as many affordable resteraunts. Ghirardelli square is a 10 minute walk from the hotel.
Lastly, my only criticism, the walls are extremely thin. You can hear footsteps from the people in the room above, aswell as every car that drives by. It made it super hard o fall asleep, so if u stay here bring noise canceling headphones.
Comment from Hotel Management
21 Nov 2024 by Jazz gill, Hotel Management
Zita, thank you so much for choosing The Wharf Inn to celebrate your birthday weekend! We’re so glad to hear that the check-in process was smooth and that our friendly staff made you feel comfortable. It’s wonderful that our location and the amenities nearby worked well for you both. We also appreciate your feedback regarding the noise—while we're happy you enjoyed the convenience and safety of the hotel, we understand how the noise could be disruptive. We’ll look into possible solutions to enhance the experience for our guests.We hope to have the pleasure of welcoming you back on your next visit to San Francisco, and thank you again for sharing your thoughts!
by A verified traveler
Posted 13 Nov 2024
Rooms have no AC and bathrooms were disgusting. Felt very cramped in the room and musty.
Comment from Hotel Management
21 Nov 2024 by jazz , Hotel Management
Thank you for sharing your feedback. We sincerely apologize for the discomfort you experienced with the room's lack of air conditioning and the bathroom conditions. This is certainly not the experience we aim to provide, and we are taking your comments seriously to improve. We hope you will give us another chance to offer you a more comfortable stay in the future.
by A verified traveler
Posted 13 Nov 2024
This hotel is very close (only 2 blocks away) to Pier 39 and walkable to many of the spots to see in SF. The rooms with balconies are nice bc they all have a nice view of the ocean. The staff was very friendly and helpful, and there are options to pay a fee for early check in or late check out. Highly recommend you give this spot a shot! Enjoy! Jonathan
Comment from Hotel Management
21 Nov 2024 by Jazz gill, Hotel Management
Thank you, Jonathan, for your fantastic review! We’re so happy to hear you enjoyed our prime location, just steps from Pier 39 and other must-see spots in San Francisco. It’s great to know that the ocean-view balconies added to your experience, and we’re proud that our staff could help make your stay even more comfortable. We really appreciate your recommendation, and we hope to welcome you back again soon for another great visit!
