Ratings based on 1,160 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Portland
Posted 25 Nov 2024
The hotel is great and lively. However there was a strong chemical smell which I assume was a cleaner, but it was intolerable. I called the front desk and was told the manager was up on my floor and she would alert them but she was clearly gaslighting me because they never showed. There was no explanation for the smell nor was there an attempt to reach out-just a suggestion to change rooms round 10 pm to the last room available. I was checking out in the morning. It was awful and I had to sleep with a mask no hate wearing masks!
Comment from Hotel Management
25 Nov 2024 by Louie, Hotel Management
Thank you for sharing your feedback with us. I’m glad to hear that you found the hotel to be lively, but I sincerely apologize for the unpleasant experience you had with the chemical smell. I understand how overwhelming and uncomfortable that must have been. It’s concerning to hear that we did not respond promptly or effectively, especially after you reached out to the front desk. Please know that this situation will be addressed with our team to ensure better communication and a timelier response in the future. Your comfort is our priority, and we truly regret that we fell short in this instance. I also appreciate your understanding and patience, and I hope we can welcome you back for a more enjoyable stay next time.
by A verified traveler
Posted 24 Nov 2024
The property was close to the pier 39. If you love walking as a part of your vacation, this location is great as you can just walk alongside the water and see some great sights!
Comment from Hotel Management
24 Nov 2024 by Louie, Hotel Management
Thank you for staying with us and we hope you enjoyed your stay.
by A verified traveler
Posted 22 Nov 2024
Everything was great - safe, clean stay with excellent staff.
Comment from Hotel Management
22 Nov 2024 by Louie, Hotel Management
Thank you for staying with us! We hope to see you again soon!
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Louie, Hotel Management
Thank you for staying with us! We hope to see you again soon!
by A verified traveler
Posted 22 Nov 2024
Excellent
Comment from Hotel Management
22 Nov 2024 by Louie, Hotel Management
Thank you, Gabriela for staying with us! We hope to see you again soon!
by A verified traveler
Posted 22 Nov 2024
Love the property
Comment from Hotel Management
22 Nov 2024 by Louie, Hotel Management
Thank you, Estrella for a wonderful review! And thank you for staying with us!
by A verified traveler
Posted 21 Nov 2024
Great location and staff. Rooms were very nice and clean
Comment from Hotel Management
22 Nov 2024 by Louie, Hotel Management
Thank you for staying with us! We hope to see you again soon!
by A verified traveler from Guatemala
Posted 21 Nov 2024
Nice location. We had an awful room on the 2nd floor facing the parking space so there was a lot of noise all day long.
Comment from Hotel Management
22 Nov 2024 by Louie, Hotel Management
I hope this message finds you well. I am writing to sincerely apologize for the discomfort you experienced during your recent stay with us at Kimpton Alton. I understand that the room you were assigned, facing the parking area, did not meet your expectations, and the noise you encountered throughout the day made your stay less enjoyable. Please know that your feedback is incredibly valuable to us, and we take your concerns very seriously.
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by -Stormi, Hotel Management
Thank you for staying with us!
by A verified traveler
Posted 20 Nov 2024
Great vibe but need blinds that darken. Great staff. View of bay!
Comment from Hotel Management
20 Nov 2024 by -Stormi, Hotel Management
Thank you for staying with us! We are thrilled you enjoyed your stay!
