Ratings based on 981 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jan 2025
by A verified traveler
Posted 15 Jan 2025
1am fire alarm , everyone to the lobby , false alarm , failed test …. Seriously?
Comment from Hotel Management
16 Jan 2025 by Hotel Manager, Hotel Management
Dear Amanda, Thank you for your feedback. We sincerely apologize for the inconvenience caused by the fire alarm and the disruption it caused during your stay. We understand how frustrating it must have been, and we are addressing this issue to ensure it doesn't happen again. We appreciate your understanding and hope you will consider staying with us again in the future for a more seamless experience. Sincerely, Hotel Manager
by A verified traveler from HOUSTON
Posted 13 Jan 2025
i did not like that w had to pay for parking
Comment from Hotel Management
14 Jan 2025 by Hotel Manager, Hotel Management
Dear Yolanda,Thank you for your 5/5 rating ! We're glad you had a positive experience. We understand your concern about the parking fee, and we appreciate your feedback. We'll certainly take it into consideration for future improvements. We hope to welcome you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 6 Jan 2025
They don’t own the property so you gotta pay to park
Aside from the USS Lexington, which you can walk to, not much else to do in winter.
Comment from Hotel Management
8 Jan 2025 by Hotel Manager, Hotel Management
Dear Anthony,Thank you for your 5-star review! We're glad you enjoyed your stay. We understand the parking and seasonal activity concerns, and we appreciate your feedback. We're always working to improve and hope to welcome you back during a warmer season for even more options to explore.Sincerely, Hotel Manager
by A verified traveler
Posted 5 Jan 2025
Comment from Hotel Management
6 Jan 2025 by Hotel Manager, Hotel Management
Dear Julio,Thank you for your feedback and for rating us 4 out of 5! We're glad to hear you had a positive stay. We will continue to work on improving and hope to provide you with a 5-star experience on your next visit.Sincerely, Hotel Manager
by A verified traveler
Posted 4 Jan 2025
Stayed for one night and it was great. Highly recommend.
Comment from Hotel Management
6 Jan 2025 by Hotel Manager, Hotel Management
Dear Glenda,Thank you so much for your wonderful feedback! We're delighted to hear you had a great stay and appreciate your recommendation. We look forward to welcoming you back in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 4 Jan 2025
Great opportunity to enjoy the bay and walk. Rooms are great tho difficult to charge electronics
Comment from Hotel Management
4 Jan 2025 by Hotel Manager, Hotel Management
Dear Vineeta, Thank you for your great feedback! We're so glad you enjoyed the opportunity to explore the bay and found the rooms comfortable. We appreciate your comment about charging electronics, and we’ll look into ways to improve convenience for our guests. We look forward to welcoming you back soon! Sincerely, Hotel Manager
by A verified traveler
Posted 3 Jan 2025
Just okay
Comment from Hotel Management
4 Jan 2025 by Hotel Manager , Hotel Management
Dear Guest,Thank you for your review! We're sorry to hear your experience was just okay. We value your feedback and would love to know how we can make your next stay more enjoyable. We hope to see you again!Sincerely, Hotel Manager
by A verified traveler
Posted 3 Jan 2025
Comment from Hotel Management
3 Jan 2025 by Hotel Manager, Hotel Management
Dear George,Thank you for your wonderful 5/5 review! We're so happy to hear that you enjoyed your stay with us. We look forward to welcoming you back in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 29 Dec 2024
Comment from Hotel Management
19 Jan 2025 by Hotel Manager, Hotel Management
Dear Guest, Thank you for your 4/5 rating! We’re pleased to hear that you had a positive stay overall. We appreciate your feedback and look forward to welcoming you back for another great experience. Sincerely, Hotel Manager
