Ratings based on 97 Verified Reviews
2.6 Room cleanliness
3.1 Service & staff
2.6 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Reservations Team , Hotel Management
Hi Carolina,We are a happy that The Broadmore Hotel scored high in your review. We invite you to to return during your next Miami Beach vacation and thank you for choosing The Broadmore Hotel.
by A verified traveler from harrison
Posted 23 Nov 2024
Older place, just a room for the night
Comment from Hotel Management
24 Nov 2024 by Jennifer K, Hotel Management
Thank you for taking the time to respond and share your experience..
by A verified traveler
Posted 19 Nov 2024
I did not like that the tub clogged also there was a roach in the room. The pool was also very dirty, there wasn’t enough sheets for the beds as well.
Comment from Hotel Management
19 Nov 2024 by Reservations Team, Hotel Management
Dear Shania,We are sorry that your visit to The Broadmore Hotel was anything less than perfect. The front desk is available to assist and provided solutions for guests morning, day, and evening. Please remember to book with us again and speak with us at the front desk so that the next time you stay with us, we can shine a little brighter for you. We sincerely apologize and we hope to see you again.
by A verified traveler
Posted 16 Nov 2024
FIX THE ELEVATOR!!!!
Comment from Hotel Management
19 Nov 2024 by Reservations Team , Hotel Management
Hi Keri,We sincerely apologize. While the elevator is a little slow, the hotel is still considered a Miami Beach treasure and is known as a 2nd home to people from all over the world and the U.S.A. Please book with us again and ask our front desk to assign you to a room on one of our lower levels. Sorry for any inconvenience and we hope to see you again in the future.
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Reservations Team , Hotel Management
Hi Khalid,We are sorry that we didn't score higher in your review. The Broadmore Hotel is located in a prime location for exquisite dining, shopping and going to the beach. Please book with us again and ask our staff how The Broadmore can better accommodate you.
by A verified traveler
Posted 13 Nov 2024
It was under construction in the area around the hotel. Don't get me wrong the staff was amazing but the building was not as they showed it.
Comment from Hotel Management
19 Nov 2024 by Reservations Team, Hotel Management
Hi Nadieska,We are happy that the staff was friendly and helpful. The Broadmore strives to provide a welcoming and comfortable stay for the guests. We apologize the construction was an inconvenience. The beach is still only steps away from the hotel and the city will be completing the finishes to the street soon. Despite that, The Broadmore Hotel is still one of the leading hotels on Miami Beach for it's beach front location, affordability and quality. Please join us during your next Miami Beach vacation.
by A verified traveler
Posted 12 Nov 2024
I love the view and how close it is to the beach, shops and restaurants
Comment from Hotel Management
12 Nov 2024 by The Reservation Team , Hotel Management
The Broadmore Hotel is very happy to see that you enjoyed staying close to the shops and restaurants. We appreciate you and we appreciate your review. Thank you for choosing The Broadmore Hotel.
by A verified traveler
Posted 8 Nov 2024
Does not look nothing like the pictures provided on the website
Comment from Hotel Management
12 Nov 2024 by Reservations Team , Hotel Management
Dear Catarina,We are sorry that you were not pleased with the hotel. Guests return to The Broadmore Hotel year after year to bask under the sun and indulge in the various types of restaurants in the area. The Broadmore Hotel is a personal favorite for convenient beach access and it’s proximity to the world famous South Beach. We hope that you will consider joining us again on your next Miami Beach vacation.
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
3 Nov 2024 by Reservations Team , Hotel Management
Dear Sara,We are sorry that we didn't score a little higher in your review. We apologize for any inconvenience that you experience at the hotel. We hope that we will have a 2nd opportunity to exceed your expectation.
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Reservations Team , Hotel Management
Hi Chelsie,The Broadmore Hotel is sorry to learn that your stay was anything less than amazing. The Broadmore Hotel is known for it's remarkable beach front location and it's unique picturesque architectural design. The hotel is one of Miami Beaches golden treasures and is claimed by travelers from all over North America, Central America, and South America as their 2nd home. We hope that you will return to stay with us once that the project in front of the hotel is completed. Thank you for your review and thank you for staying at The Broadmore Hotel.
