Ratings based on 636 Verified Reviews
3.7 Room cleanliness
3.6 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
25 Nov 2024 by TM, Guest Relations, Hotel Management
Hi Gigi! Thank you for your excellent score. We hope to host you again soon.
by A verified traveler
Posted 20 Nov 2024
Centralized location
Comment from Hotel Management
21 Nov 2024 by TM, Guest Relations, Hotel Management
Hi Michael, thank you for your great review. We are in a great location just minutes to the beach, restaurants, and shops. We welcome you to stay with us again soon.
by A verified traveler
Posted 19 Nov 2024
vvgg
Comment from Hotel Management
19 Nov 2024 by TM, Guest Relations, Hotel Management
We're glad you enjoyed your stay with us and hope to see you again very soon, Susana!
by A verified traveler
Posted 4 Nov 2024
Overall good
Comment from Hotel Management
5 Nov 2024 by TM, Guest Relations, Hotel Management
We're happy you had a good stay, Bakhodir! Please visit us again when you are back in the area.
by A verified traveler
Posted 26 Oct 2024
The main guy was great and amazing there whole team was great with us our room was amazing and great location for us to do what we wanted too definitely recommend this hotel to anyone there team here is wonderful ! Had no issues will definitely stay here again when back in Miami !
Comment from Hotel Management
28 Oct 2024 by TM, Guest Relations, Hotel Management
Hi Joseph! We're delighted to hear that you had a great stay. Providing excellent value for our guests is always a priority, and we're thrilled that we met your expectations. We look forward to welcoming you back for another enjoyable experience in the future.
by A verified traveler
Posted 23 Oct 2024
Central travel location
Comment from Hotel Management
28 Oct 2024 by TM, Guest Relations, Hotel Management
Hello Michael, thank you for your review. We are close to the beach and minutes to restaurants. We appreciate your feedback and hope to host you again.
by A verified traveler from Miami
Posted 22 Oct 2024
Good hotel, management needs to improve
Comment from Hotel Management
23 Oct 2024 by TM, Guest Relations, Hotel Management
Hi Pedro, thank you for your review. We're glad you liked our property. We take all feedback into consideration for a better guest experience in the future. We hope you will visit us again when you are back in Miami Beach.
by A verified traveler
Posted 18 Oct 2024
The suite was spacious and conveniently located near shopping areas and transportation options, with the beach just a short distance away.
However, there were several downsides to our stay. Upon arrival, we encountered unexpected hidden fees totaling over $107 for three nights ($30 per night plus taxes). Additionally, the room cleanliness left much to be desired, as we found stains on the floor, dust, a broken sink, and a damaged bed. Although the staff did send someone to clean the room the following day, it was an inconvenience.
Another point to note is that the reception area and suites are not in the same location, requiring an Uber ride to reach our room. While one of the receptionists had an unprofessional demeanor and a lack of helpfulness, the male receptionist truly stood out. He went above and beyond to address our concerns and enhance our experience despite the challenges we faced.
Comment from Hotel Management
23 Oct 2024 by TM, Guest Relations, Hotel Management
Hello Herman thank you for sharing your feedback. It's nice to know that you enjoyed our convenient location and spacious accommodation. The resort fees are listed during the booking process, so we can avoid any discrepancy during check in. We're disappointed to learn that the room cleanliness did not meet your expectations, but thank you for letting us know, so we had the opportunity to correct it. We do not have an evening housekeeping staff, so the following day may have been the soonest we could offer this service. We appreciate all feedback as it helps us to assess and make improvements. We hope to have you as our guest again when you are back in the area.
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
23 Oct 2024 by TM, Guest Relations, Hotel Management
We are constantly working to improve the guest experience, so we welcome all feedback, Rebecca. Please consider us again for a future stay.
by A verified traveler
Posted 15 Oct 2024
Despite information telling us where to check in we ended up at the wrong address - in the pouring rain! Hugo to the rescue. Seconds after our Lyft driver pulled away he pulled up in his golf cart doing his rounds and solved all of our problems. He treated us like royalty, despite the fact that we had made the mistake. He said that the customer comes first at Beachside, Seaside, and Waterside hotels. We will definitely stay here on our next trip!!!
Comment from Hotel Management
16 Oct 2024 by TM, Guest Relations, Hotel Management
Hi Martha, its wonderful to know that Hugo took great care of you. Our staff takes pride in providing a welcoming atmosphere and attentive service, so we are happy this was your experience. Thank you for your review and we welcome you to stay with us again when you are back in North Beach.
