Ratings based on 984 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Dec 2024
Comment from Hotel Management
22 Dec 2024 by John, Hotel Management
Thank you for staying with us.
by A verified traveler
Posted 19 Dec 2024
Comment from Hotel Management
19 Dec 2024 by Guest Service Team, Hotel Management
Dear Marilyn,Thank you so much for taking the time to rate your recent stay at North Bay Inn Miami. We are thrilled to see your positive rating, and we're delighted that you had a satisfactory experience. We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing North Bay Inn Miami.
by A verified traveler
Posted 16 Dec 2024
I was there for only one night for a family event. Price was convenient, however when we arrived the hotel didn’t seem in the best condition and it had a different name. Easy to get lost. Before booking, I always check if there is any extra fee but to my surprise,at check in they asked us for $150 deposit which isn’t specified on the details. Be careful. Not all this small hotels are actually affordable. If you don’t have the money for deposit, they won’t let you stay. I’m glad my husband was able to come up with it. Also the room was uncomfortable. Bathroom was tiny and the bed was very wiggling . Pictures are better than what this place actually looks like. They need to do better.
Comment from Hotel Management
16 Dec 2024 by Guest Service Team, Hotel Management
Dear Ana,Thank you for sharing your feedback with us. We truly appreciate you taking the time to bring your concerns to our attention.We understand that some of our policies may feel restrictive, and we apologize for any inconvenience this may have caused during your stay. Please know that our policies are designed with the comfort, safety, and overall experience of all our guests in mind, and we always strive to balance fairness and flexibility. Please note, The incidental holds are released upon check out, depending on your bank, this pending hold usually takes 5-7 business days if domestic, and 10-15 if international. We would further recommend you to please cross check your recent statement when the mentioned duration has already passed and do advise us for any further action if required.That said, we take all guest feedback seriously and are always open to re-evaluating procedures to ensure they are aligned with our guests' expectations. If you have specific suggestions or concerns, we would love to hear them, as they will help us improve our services.Once again, thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide a more seamless experience at North Bay Inn Miami
by A verified traveler
Posted 14 Dec 2024
Great place to stay
Comment from Hotel Management
15 Dec 2024 by Guest Service Team, Hotel Management
Dear Gabriela,Thank you so much for taking the time to rate your recent stay at North Bay Inn Miami. We are thrilled to see your comments, and we're delighted that you had a satisfactory experience.We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing North Bay Inn Miami
by A verified traveler
Posted 13 Dec 2024
I walked in to check in after i did my reservation online and paid it in full. There was nobody at the reception. Then here the security guy came and said you have to wait. The receptionist called out sick. Waited for 20 minutes after a long trip and i was so tired and just wanted to sleep. Then at the end the security guy had to come and check me in because nobody showed up. In the morning, they said we sorry but we have a problem in the kitchen and we can not serve breakfast. What!!!!! Overall bad experience, wouldn't recommend
Comment from Hotel Management
16 Dec 2024 by Renier, Hotel Management
We apologize about your experience at our hotel. We try to provide the best accommodations for our guests. Unfortunately, our restaurant was not open yet due to the renovations. We apologize for the inconvenience.
by A verified traveler
Posted 11 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Guest Service Team, Hotel Management
Dear Samuel,Thank you so much for taking the time to rate your recent stay at North Bay Inn Miami. We are thrilled to see your positive rating, and we're delighted that you had a satisfactory experience. We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing North Bay Inn Miami.
by A verified traveler
Posted 10 Dec 2024
I booked North Bay Inn based on amenities and how close to Port of Miami for our cruise the next day. I booked for a pool, waterview, restaurant on site, bar foods on site, and breakfast buffet on site. All of the gallery pictures showed a quaint, bayside, Inn. I was not informed that the hotel was under new ownership, Palm Tree Club. The facility grounds were filled with construction materials and entire restaurant and bar's furniture littering the whole grounds. There really wasn't any grounds to speak of, just a parking lot. I wasn't notified that the restuarant, bar and breakfast buffet were non existent. The tv and the phone in the room did not work. When approaching the front desk with concerns, the answer was "Sorry" that was it. The lobby decor was cute but again some stacks of tables were hindering walkways and I have mobility equipment which made navigating the public areas very difficult. I will not be staying here again. I will not recommend this place to anyone. You need to train your customer service people in hospitality and notify people of any inconveniences ahead of time and/or compensate them for the missing amenities they have paid for. VERY DISATISFIED!
Comment from Hotel Management
11 Dec 2024 by Guest Service Team, Hotel Management
Dear Charlene,We are writing to you with a heavy heart, deeply regretting the unfortunate experience you had during your recent stay at North Bay Inn Miami. Please accept our sincerest apologies for the subpar service and any inconveniences or discomfort you may have encountered during your time with us.Please know that we take your feedback very seriously, and we are committed to addressing the issues you've raised to ensure that they are rectified promptly. Rest assured, we have conducted a thorough investigation into the matter to identify the root causes and implement the necessary measures to prevent similar occurrences in the future.Once again, We apologize for the shortcomings you experienced during your stay. We value your patronage and hope to have the chance to welcome you back to North Bay Inn Miami in the future, providing you with the exceptional service and hospitality that you rightfully deserve.
by A verified traveler
Posted 10 Dec 2024
Good place to stay for the price
Comment from Hotel Management
11 Dec 2024 by Guest Service Team, Hotel Management
Dear Chris,Thank you so much for taking the time to rate your recent stay at North Bay Inn Miami. We are thrilled to see your comments, and we're delighted that you had a satisfactory experience.We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing North Bay Inn Miami
by A verified traveler
Posted 8 Dec 2024
Smell like trash , please never recommend this place
I have been shame when we come here with my guest so bad
Comment from Hotel Management
9 Dec 2024 by John, Hotel Management
Were sorry to hear you had a bad experience. can you please elaborate more so we can share with the other departments.
by A verified traveler
Posted 8 Dec 2024
O
Comment from Hotel Management
8 Dec 2024 by John, Hotel Management
Thank you for staying with us.
