Ratings based on 987 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Room was clean, bed was very comfortable, pool and hot tub are excellent, breakfast was decent.
Comment from Hotel Management
21 Nov 2024 by Daniel S , Hotel Management
Thank you Sharon for the incredible rating an review! We can't wait to have you back with us again :)
by A verified traveler
Posted 16 Nov 2024
Staff extremely friendly and showed respect to the customers.
Comment from Hotel Management
16 Nov 2024 by Daniel S , Hotel Management
Thank you so much Abdul! We try to treat everyone who walks through our doors as family :)
by A verified traveler
Posted 16 Nov 2024
let's just say between the rumbling diesel trucks in the parking lot, the train horn blaring throughout the night, the other guests making noise in the hallway, the toilet sporadically running for short bursts, the mini fridge humming towards a periodic crescendo, and the heater blowing air as loud as wind whipping through an open car window while speeding down the highway, I didn't sleep much.
Comment from Hotel Management
16 Nov 2024 by Daniel S , Hotel Management
Thank you Sheldon for taking the time to let us know about your most recent stay with us. We apologize that the noises around the hotel did not make for an restful or enjoyable stay. If we do have an opportunity to host you again please ask to be on the back of the building, it significantly reduces the train and parking lot noises
by A verified traveler
Posted 13 Nov 2024
Very clean comfortable room
Comment from Hotel Management
13 Nov 2024 by Daniel S, Hotel Management
Thank you Kyla for letting us know about your stay! If we could have improved your stay any more please also let us know so we can make future experiences even better :)
by A verified traveler
Posted 10 Nov 2024
The property was very clean but I kinda didn’t like the staff member who checked me in. She didn’t mention about breakfast availability & the pool hours.
But other than that it is a very nice place.
Comment from Hotel Management
10 Nov 2024 by Daniel S , Hotel Management
Thank you for taking the time time to leave us a review Esther! We will use this as a coaching moment to provide better service in the future
by A verified traveler
Posted 10 Nov 2024
Overstuffed uncomfortable pillows,otherwise very happy 😊
Comment from Hotel Management
10 Nov 2024 by Daniel S , Hotel Management
Thank you Brian for the incredible rating! Next time let the front desk know and we can find you a different set of pillows :)
by A verified traveler
Posted 9 Nov 2024
Everything was good except the breakfast.
The omelet could be free of ham.
Ham could be served separately so that people who doesn’t eat meat, can still take the omelet.
Comment from Hotel Management
10 Nov 2024 by Daniel S , Hotel Management
We apologize for the meat in the omelette, this is how they had sent this order. We hope to improve your stay during your next visit
by A verified traveler
Posted 3 Nov 2024
Staff was accomadating and friendly. Room was clean and quiet.
Pool area was clean and bright 🌞
Comment from Hotel Management
3 Nov 2024 by Daniel S , Hotel Management
Thank you Faydra for the beautiful review! We hope to have you back with us again soon :)
by A verified traveler
Posted 3 Nov 2024
Quick check in
Comment from Hotel Management
3 Nov 2024 by Daniel S , Hotel Management
Thank you Rhonda, for the incredible rating! We can't wait to have you back again :)
by A verified traveler
Posted 31 Oct 2024
Staff was not polite or accommodating
Comment from Hotel Management
31 Oct 2024 by Daniel S, Hotel Management
Were sorry about the recent experience you've had at the Lodge. A member of the team will be reaching out to discuss shortly! We want an oppurtunity to make this right :)
