Ratings based on 584 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Very beautiful hotel
by A verified traveler
Posted 19 Nov 2024
Horrible food options on the property i dined at 2 of the restaurants both were nit edible.
Comment from Hotel Management
19 Nov 2024 by Crowne Plaza, Hotel Management
Dear Terry, Thank you for sharing your feedback. We deeply regret to hear about your disappointing dining experience. Providing quality food options is a priority for us, and we’re sorry to have fallen short during your visit. Your comments have been shared with our culinary team so we can address these issues and improve. We hope you’ll give us another opportunity to offer a better dining experience in the future.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Crowne Plaza, Hotel Management
Dear Thomas, Thank you so much for your 5-star rating! We’re thrilled to know you had a fantastic experience with us. Your kind words mean the world to our team, and we’re so glad we could make your stay memorable. We can’t wait to welcome you back for another outstanding visit!
by A verified traveler from Bogart
Posted 17 Nov 2024
The whole second floor and my room had a weird pet odor
Comment from Hotel Management
19 Nov 2024 by Crowne Plaza, Hotel Management
Dear Johnathan, Thank you for bringing this to our attention. We sincerely apologize for the unpleasant odor you experienced during your stay. This is not the standard we aim to uphold, and we will address this matter promptly with our housekeeping team to ensure a fresher and more comfortable environment. Your feedback is invaluable, and we hope you’ll give us another chance to provide a more enjoyable stay in the future.
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Crowne Plaza, Hotel Management
Dear Jim, Thank you for sharing your feedback and rating us 3 out of 5. We value your input as it helps us identify areas where we can improve. If there's anything specific you feel could have made your stay more enjoyable, we’d love to hear from you. Your satisfaction is our priority, and we hope to have the opportunity to provide you with an even better experience in the future.
by A verified traveler from league city
Posted 9 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Guest Services, Hotel Management
Thank you for your visit, Joshua. It was our pleasure to host you.
by A verified traveler
Posted 4 Nov 2024
It was great
Comment from Hotel Management
6 Nov 2024 by Guest Services, Hotel Management
Thank you so much for your rating! It was our pleasure hosting you.
by A verified traveler
Posted 4 Nov 2024
Most upscale hotels provide water in the room or at least one bottle to get you started. You don't provide any water and we paid $21 for 4 bottles of water which was ridiculous. Also, the room view was terrible. So many rooms face the back and you are looking at multiple HVAC. You have want to consider adding some greenery to camoflauge the undesirable view. Thank you.
Comment from Hotel Management
4 Nov 2024 by Crowne Plaza, Hotel Management
Dear Shannon, Thank you for sharing your feedback with us. We’re sorry to hear about the disappointment regarding the bottled water and room view. Your experience is important to us, and we understand that small touches, like complimentary water, can make a big difference. Additionally, we appreciate your suggestion about enhancing the view with greenery—this is valuable input as we strive to create the most pleasant atmosphere possible for our guests. Thank you again, and we hope to have the opportunity to provide you with a more enjoyable stay in the future.
by A verified traveler
Posted 1 Nov 2024
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Comment from Hotel Management
4 Nov 2024 by Crowne Plaza, Hotel Management
Dear LaTashia, thank you for your positive rating.
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Crowne Plaza, Hotel Management
Dear Richard, Thank you for sharing your feedback with us. We’re truly sorry that your experience didn’t meet expectations, and we’d love the chance to make things right. Please reach out to us directly if there’s anything specific we can address or improve upon. Your satisfaction is important to us, and we hope to have another opportunity to provide you with a better experience in the future.
