Ratings based on 984 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jan 2025
Front desk and supervisor have no idea of policies of hotel
Comment from Hotel Management
12 Jan 2025 by Customer Service, Hotel Management
Andrew, thank you for your feedback. It is important for team members to be aware of hotel policies, and your feedback helps in our ongoing efforts to improve. Your experience is valued, and improvements will be made where necessary.
by A verified traveler
Posted 7 Jan 2025
I like the lobby and think highly of their service. The restaurant attached to it offers a nice menu.
Comment from Hotel Management
7 Jan 2025 by Customer Service, Hotel Management
Ruilin, we’re delighted you loved your experience at Hilton Arlington, TX. The team takes pride in delivering exceptional service, and it's great to know you enjoyed the restaurant menu as well. We look forward to welcoming you back.
by A verified traveler from ASHEVILLE
Posted 6 Jan 2025
👍
Comment from Hotel Management
6 Jan 2025 by Customer Service, Hotel Management
Assef, it’s great to know you had a pleasant stay at Hilton Arlington, TX. We hope to see you again soon!
by A verified traveler
Posted 1 Jan 2025
Water takes 8 min to heat up. Towels are crazy rough.
Felt cheaper than a Hilton brand represents.
Staff is very helpful, kind, and courteous.
Comment from Hotel Management
1 Jan 2025 by Customer Service, Hotel Management
Tevyan, the team appreciates your feedback and is pleased to hear that you found our colleagues helpful and courteous. Your comments regarding the water and towels have been noted, as we aim to provide a comfortable experience for our guests.
by A verified traveler
Posted 27 Dec 2024
Comment from Hotel Management
27 Dec 2024 by Customer Service, Hotel Management
Charles, thank you for choosing Hilton Arlington, TX. It’s wonderful to see such a positive rating and we hope to welcome you back soon for another great stay.
by A verified traveler
Posted 26 Dec 2024
Comment from Hotel Management
27 Dec 2024 by Customer Service, Hotel Management
Monesha, thank you for staying with us at Hilton Arlington, TX. We're delighted you enjoyed your experience and hope to welcome you back soon!
by A verified traveler
Posted 23 Dec 2024
when you walk inside it smells so good and clean and i had a beautiful view of the city from my window. I would recommend this Hotel to all my friends to stay at when going to the games very convenient.
Comment from Hotel Management
23 Dec 2024 by Customer Service, Hotel Management
Roy, we’re delighted you loved your experience at Hilton Arlington, TX. It’s great to hear that you enjoyed the fresh atmosphere and the stunning city view from your room. We’re thrilled you'd recommend us to your friends for their game visits. Looking forward to welcoming you back soon!
by A verified traveler
Posted 23 Dec 2024
Property wasnt upscale as expected for a Hilton, price to high for such a small room
Comment from Hotel Management
23 Dec 2024 by Customer Service, Hotel Management
Earl, thank you for sharing your thoughts. It is important to provide guests with an experience that meets expectations. Our team will review your comments to ensure future visits are enjoyable. Your feedback is valued as it helps us improve.
by A verified traveler
Posted 22 Dec 2024
Comment from Hotel Management
23 Dec 2024 by Customer Service, Hotel Management
Breanna, it’s concerning to receive a low rating, and we're interested in understanding your experience better. Please get in touch if you would like to share any specific feedback.
by A verified traveler
Posted 19 Dec 2024
The security guard a women at night was very rude & disrespectful!!!
Comment from Hotel Management
20 Dec 2024 by Customer Service, Hotel Management
Maria, the experiences guests have with our team members are important to us. Rest assured, feedback like yours is always shared with the relevant parties to help ensure positive interactions all around. We hope your stay was otherwise comfortable and welcoming.
