Ratings based on 973 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Dec 2024
Comment from Hotel Management
10 Dec 2024 by Nash, Hotel Management
Hi Steve, Thank you for your 4-star rating! We appreciate your feedback and are glad to hear you had a positive experience during your stay at our hotel. If there's anything specific you feel we could improve upon to earn that extra star next time, please don't hesitate to let us know. We're committed to providing the best possible experience for all our guests.- The Staff at Crowne Plaza Suites Arlington
by A verified traveler
Posted 4 Dec 2024
I doubt it there was an indoor pool and hot tub
Comment from Hotel Management
5 Dec 2024 by Nash, Hotel Management
Hi Stacie,Thank you for confirming! We’re glad to hear you took advantage of the indoor pool and hot tub during your visit. These amenities are designed for relaxation and enjoyment, and we hope they added a touch of comfort to your stay. If there’s anything we can improve or assist with during future visits, don’t hesitate to let us know!- The Staff at Crowne Plaza Suites Arlington
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
5 Dec 2024 by Nash, Hotel Management
Hi Reco, Thank you for the 5-star rating! We’re glad you enjoyed your stay. If you have any specific feedback, please let us know. We appreciate your support and look forward to seeing you again soon!- The Staff at Crowne Plaza Suites Arlington
by A verified traveler from Odessa
Posted 3 Dec 2024
Comment from Hotel Management
3 Dec 2024 by Nash, Hotel Management
Hi Chris,Thank you for the 5-star rating! We're glad you enjoyed your stay. If you have any feedback or suggestions, please let us know. We appreciate your support and look forward to your next visit!- The Staff at Crowne Plaza Suites Arlington
by A verified traveler
Posted 2 Dec 2024
Rooms need updated
Comment from Hotel Management
2 Dec 2024 by Nash, Hotel Management
Hi Michelle,Thank you for your feedback. We understand the importance of staying in a modern and comfortable space, and updating our rooms is a priority for us. We appreciate your patience and hope to welcome you back soon with an improved experience.- The Staff at Crowne Plaza Suites Arlington
by A verified traveler
Posted 30 Nov 2024
Strict on pool times and your refundable $50 a day accidentals deposit. Which adds up quick if you stay more than one night. Be prepared to pay when you get there.
Comment from Hotel Management
2 Dec 2024 by Nash, Hotel Management
HI Jeralyn,Thank you for your feedback. We understand that the pool hours and incidental deposit can be an inconvenience. Our team strives to provide a smooth and transparent experience, and we appreciate you highlighting these areas. The deposit helps ensure that everything is taken care of during your stay, and we hope it didn’t cause too much of a hassle. We’re grateful for your comments and will continue to improve for future stays. We hope to have the opportunity to welcome you back!- The Staff at Crowne Plaza Suites Arlington
by A verified traveler
Posted 26 Nov 2024
It was easy to find and everyone was very helpful. I dislike the charge for breakfast.
Comment from Hotel Management
27 Nov 2024 by Nash, Hotel Management
Hi Chasitiy,Thank you for sharing your feedback. We’re glad to hear the location was convenient and our team was helpful during your stay. Your input regarding the breakfast charge is appreciated, and we’ll share it with our team as we continuously work to improve guest experiences.- The Staff at Crowne Plaza Suites Arlington
by A verified traveler
Posted 25 Nov 2024
Great location and staff.
Comment from Hotel Management
25 Nov 2024 by Nash, Hotel Management
Hi Charles,Thank you for your feedback! We’re thrilled to hear you enjoyed the location and found our staff to be exceptional. We strive to provide a convenient and welcoming experience for all our guests. Your kind words mean a lot to us!- The Staff at Crowne Plaza Suites Arlington
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Nash, Hotel Management
Hi Jesus,Thank you for the 5-star rating! We’re glad you enjoyed your stay. If you have any specific feedback, please let us know. We appreciate your support and look forward to seeing you again soon!- The Staff at Crowne Plaza Suites Arlington
by A verified traveler
Posted 16 Nov 2024
Definitely recommend
Comment from Hotel Management
17 Nov 2024 by Nash, Hotel Management
Hi Darrell,Thank you for your recommendation! We’re delighted you enjoyed your stay and hope to welcome you back soon.- The Staff at Crowne Plaza Suites Arlington
