Ratings based on 941 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Nov 2024
Facility was a bit old. But it’s a nice hotel with very nice staff
Comment from Hotel Management
11 Nov 2024 by Elin Roquet, General Manager, Hotel Management
Dear Kai Chun, Thank you for taking the time to share your review.We are pleased that you appreciated our attentive staff, the cleanliness of our rooms, and the range of amenities provided. Our commitment to service excellence is reflected in our multilingual team, ready to assist our guests at any hour, and the comfort of our Sheraton Signature Beds that so many guests enjoy.However, we acknowledge that some aspects of our facilities did not completely meet your expectations. We understand the importance of maintaining a modern and inviting environment, which is why we are excited to inform you that a full-scale renovation is planned to start in January. While we anticipate the completion of the construction site next to us by 2026, we strive to ensure this has minimal impact on our guests' comfort and experience. We also provide additional amenities like air coolers, extra fans, and heaters to enhance our guests' comfort during their stay.Nonetheless, we hope you were able to enjoy the stunning views of Lake Mälaren, the unique City Hall, and the historical Old Town, which are visible from our Superior View Rooms. The convenience of our location in the heart of the city center, close to Stockholm Central Station and the Old Town, is something we are very proud of and hope added value to your stay.We hope we will have the opportunity to see you again in the future. Best regards,Elin Roquet, General Manager
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Elin Roquet, General Manager, Hotel Management
Dear Tracey,Thank you for sharing your experience with us.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope that you will allow us the opportunity to welcome you back in future.Best regards,Elin Roquet, General Manager
by A verified traveler from Ascot
Posted 4 Nov 2024
Great location between new and old town, helpful staff. Good breakfast options
Comment from Hotel Management
5 Nov 2024 by Elin Roquet, General Manager, Hotel Management
Dear Sulaiman, Thank you very much for this kind review of your recent stay.We are thrilled that your stay with us at Sheraton Stockholm Hotel was a remarkable one. We are delighted that you appreciated the prime location nestled between the historic Old Town and the modern city, our attentive staff, and the variety of breakfast options we offer. It is also wonderful to know that the cleanliness of our rooms added to the comfort and enjoyment of your visit.We look forward to seeing you again soon.Best regards,Elin Roquet, General Manager
by A verified traveler
Posted 12 Oct 2024
Great location and comfortable room.
Comment from Hotel Management
14 Oct 2024 by General Manager, Hotel Management
Dear Maria, Thank you very much for your kind review.It's truly rewarding to hear that your stay at Sheraton Stockholm Hotel was so enjoyable. We are delighted that you appreciated the comfort of your room, our attentive service, and the premium amenities provided to enhance your experience. It is great that the condition of our hotel and its cleanliness added to the pleasure of your visit, and that our central location contributed to a memorable stay in Stockholm.It would be a pleasure to welcome you back. Best wishes,Elin Roquet, General Manager
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
8 Oct 2024 by Elin Roquet, General Manager, Hotel Management
Käre gäst,Det här fina omdömet representerar allt vi vill att våra gäster ska känna efter ett besök hos oss. Med vänliga hälsningar,Elin Roquet, General Manager
by A verified traveler
Posted 23 Sep 2024
Excellent in all departments apart from no restaurant on Sunday limited bar menu in a fairly uninspiring area to eat
Comment from Hotel Management
25 Sep 2024 by Elin Roquet, General Manager, Hotel Management
Dear Iain, Thank you for taking the time to share your review.We are truly delighted to know that your experience with our service and room amenities met your satisfaction, reflecting the high standards we strive to maintain.However, we regret to hear that your dining experience did not meet your expectations due to limited availability in our restaurant and bar area on Sunday. We understand that this may have caused some inconvenience and would like to extend our sincerest apologies. While our main restaurant is not available every Sunday, we aim to provide a cozy and inviting atmosphere in our bar area, complemented by a selection of dishes. Moreover, we are located in the heart of the city center, offering close proximity to a variety of dining options that we hope will enhance your future stays with us.Finally, it is wonderful to hear that you found our rooms to be exceptionally clean. Our dedicated housekeeping team takes great pride in ensuring that every guest enjoys a comfortable and welcoming environment during their stay.We hope we will have the opportunity to see you again in the future. Best regards,Elin Roquet, General Manager
by A verified traveler
Posted 21 Sep 2024
Accessible, excellent staff and clean room.
Comment from Hotel Management
24 Sep 2024 by Elin Roquet, General Manager, Hotel Management
Dear Jennifer, Thank you very much for your kind review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.It would be a pleasure to welcome you back. Best wishes,Elin Roquet, General Manager
by A verified traveler
Posted 19 Sep 2024
Comment from Hotel Management
30 Sep 2024 by Elin Roquet, General Manager, Hotel Management
Kära Anja, tack för att ni recenserade er vistelse hos oss.Det här fina omdömet representerar allt vi vill att våra gäster ska känna efter ett besök hos oss. Med vänliga hälsningar,Elin Roquet, General Manager
by A verified traveler from Toms River
Posted 8 Sep 2024
Towels were dirty 2x . AC is horrible doesn’t even get cold . The sink and shower took forever to go down water backed up.
Bartender staff and security very helpful and nice .
Location was good .
Comment from Hotel Management
9 Sep 2024 by Elin Roquet, General Manager, Hotel Management
Dear Jade, We would like to thank you for this review about your recent experience in our hotel.We are delighted that you found our bartender staff and security to be helpful and nice, a reflection of our commitment to service-minded hospitality.However, we apologize for the concerns you've raised regarding room cleanliness and bathroom facilities. Our aircoolers are designed to maintain a comfortable room climate, though we understand that during unusually warm periods, they may not feel as effective. We are also attentive to the water drainage issue you encountered and will ensure our maintenance team looks into this matter promptly. We are sincerely sorry that the service did not meet your expectations. We will follow up on this with our team.Nonetheless, we are pleased that our central location contributed positively to your Stockholm experience, offering convenience and proximity to the city's many attractions.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Elin Roquet, General Manager
by A verified traveler
Posted 2 Sep 2024
Comment from Hotel Management
3 Sep 2024 by Elin Roquet, General Manager, Hotel Management
Dear Hung, Thank you very much for this kind review of your recent stay.We are really pleased we met your expectations.We look forward to seeing you again soon.Best regards,Elin Roquet, General Manager
