Ratings based on 984 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2024
I asked for a receipt through the online portal and I asked for a reciept in person when checking out. They could only provide the parking and wifi charge. I was told I would be refunded the Wifi charge because it wasn't working well in my room. But I didn't get a refund. I had to get the actual room booking receipt from Expedia.
Comment from Hotel Management
31 Oct 2024 by GM , Hotel Management
Dear Michael, We are sorry to hear that you experienced Wifi connectivity issues and that we were unable to provide you with a receipt. Your reservation was booked and paid to a third-party website and not our hotel directly. Your final folio would have to be obtained through them. We value your business and feedback. We hope to host you again for a more favorable impression. Sincerely, Migidi Tembo, GM
by A verified traveler
Posted 21 Oct 2024
Great location, nice facility
Comment from Hotel Management
21 Oct 2024 by GM, Hotel Management
Dear Lindsey, Thank you very much for taking the time to reflect on your stay with us and for sharing your experience with fellow travelers. We're happy to learn that our great location and nice facility were the highlights of your visit. It’s great to hear that we provided you with a satisfying stay. We look forward to welcoming you back in the future. Best, Migidi Tembo, GM
by A verified traveler
Posted 14 Oct 2024
sorry - Hilton has a couch bigger rooms
Comment from Hotel Management
15 Oct 2024 by GM , Hotel Management
Dear nadine, I’m sorry that our accommodations were not fully to your liking. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Migidi Tembo, GM
by A verified traveler
Posted 13 Oct 2024
The staff was inexperienced and the grounds are in need of updating but overall we had a pleasant time. The pool needed to be cleaned and we got items stolen. Check-in took forever. Parking was easy and location is amazing! We had to ask for specific food at breakfast that was not out out at the buffet (the French toast was amazing but the servers was visibly annoyed going in the back to get it for us.)
Comment from Hotel Management
16 Oct 2024 by GM, Hotel Management
Dear Savannah,I'm sorry to hear not every aspect of your stay met your expectations. We improve our service through our guests' feedback, and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future.Sincerely,Migidi TemboGeneral Manager
by A verified traveler
Posted 13 Oct 2024
Everything needed is in walking distance or just a short drive
Comment from Hotel Management
14 Oct 2024 by GM, Hotel Management
Dear Donnie, It is fantastic to hear that your stay was enjoyable and that our location was ideal for your trip! Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. I appreciate you taking the time to leave us and other travelers feedback. We hope to host you again soon. Best, Migidi Tembo, GM
by A verified traveler
Posted 11 Oct 2024
Comment from Hotel Management
16 Oct 2024 by GM, Hotel Management
Dear Catherine, We strive to provide a pleasant stay, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Migidi Tembo, GM
by A verified traveler
Posted 7 Oct 2024
Clean, friendly, great location
Comment from Hotel Management
7 Oct 2024 by GM, Hotel Management
Dear Jacob, Thank you for taking the time to share your feedback. I’m pleased to hear our clean hotel, friendly staff, and great location made for an enjoyable stay. We appreciate your kind comments and look forward to your return. Best, Migidi Tembo, GM
by A verified traveler
Posted 6 Oct 2024
Great stay
Comment from Hotel Management
7 Oct 2024 by GM, Hotel Management
Dear Danielle, We are thrilled that we provided you with a great stay. We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review. Best, Migidi Tembo, GM
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
16 Oct 2024 by GM, Hotel Management
Dear Eric, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Migidi Tembo, GM
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
16 Oct 2024 by GM , Hotel Management
Dear Jaiden, It’s fantastic to know you enjoyed your stay. Thank you for your time in sharing your 5/5 review and we hope to see you again. Best, Migidi Tembo, GM
