Ratings based on 979 Verified Reviews
4.1 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
Comment from Hotel Management
3 Jan 2025 by Guest Services Team, Hotel Management
Dera Tike', We are thrilled you had an excellent stay at SpringHill Suites Norfolk Virginia Beach, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
by A verified traveler
Posted 1 Jan 2025
The 2nd shift and 3rd shift desk clerks were snappy and not nice. The people who assisted with the breakfast was very rude and snappy to guests.
Comment from Hotel Management
2 Jan 2025 by Guest Services Team, Hotel Management
Dear Stephanie, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
by A verified traveler
Posted 31 Dec 2024
Comment from Hotel Management
1 Jan 2025 by Guest Services Team, Hotel Management
Dear Junwen, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to SpringHill Suites Norfolk Virginia Beach.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
by A verified traveler from Burlington Township
Posted 31 Dec 2024
Great location
Comment from Hotel Management
1 Jan 2025 by Guest Services Team, Hotel Management
Dear Woodson, Thank you for your wonderful review of SpringHill Suites Norfolk Virginia Beach! We are delighted our hotel was ideally located for everything you wanted to experience on this visit. We appreciate your business and hope to see you again whenever your travels bring you to the area.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
by A verified traveler
Posted 31 Dec 2024
Clean vwuiet
Comment from Hotel Management
1 Jan 2025 by Guest Services Team, Hotel Management
Dear Valerie, Thank you so much for your kind words about SpringHill Suites Norfolk Virginia Beach! We are thrilled to hear that you found our hotel exceptionally clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
by A verified traveler
Posted 31 Dec 2024
Comfortable.
Comment from Hotel Management
1 Jan 2025 by Guest Services Team, Hotel Management
Dear Nicholas, It is wonderful to know you found your stay relaxing and pleasant. We aim to create an inviting atmosphere where guests can unwind and feel at ease. Your feedback encourages us to continue delivering a positive experience. All of us at SpringHill Suites Norfolk Virginia Beach look forward to having you stay with us again. Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
by A verified traveler
Posted 30 Dec 2024
Excellent breakfast options and quality. The staff was nice and friendly and responded to requests diligently. Room and hotel environment were clean and maintenance was up to date. I will recommend it to travelers with family.
Comment from Hotel Management
31 Dec 2024 by Guest Services Team, Hotel Management
Dear Shahriar, We are so glad you enjoyed our breakfast offerings and appreciated the attentive service from our team. It is great to know that you found our accommodations clean and well-maintained, as we always strive to provide a comfortable and welcoming environment for our guests. Your recommendation means a lot to us, and we’d be thrilled to welcome you and your family back to SpringHill Suites Norfolk Virginia Beach in the future. Thank you again for your kind words!Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
by A verified traveler
Posted 30 Dec 2024
They were very professional, friendly and helpful.
Great price, clean rooms and
Comment from Hotel Management
31 Dec 2024 by Guest Services Team, Hotel Management
Dear Samir, We are delighted to learn that our team's professionalism and warmth made a positive impression on your stay. It is also wonderful to know you found the rooms to your liking and felt the value was just right. We take pride in providing a welcoming and comfortable environment for our guests, and your feedback is truly appreciated. It was a pleasure hosting you, and we look forward to your next stay at SpringHill Suites Norfolk Virginia Beach. Thank you for sharing your experience! Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
by A verified traveler from North Las Vegas
Posted 29 Dec 2024
I really appreciate the free breakfast, the kitchen staff Antoinette, Aexis and Paya did a super great job with food service and cooking the food so filling my family and i enjoyed thank you.
Comment from Hotel Management
30 Dec 2024 by Guest Services Team, Hotel Management
Dear Nicole, Thank you for your kind words and for highlighting the efforts of our team members. It is wonderful to hear that the breakfast experience added to the enjoyment of your stay and that the service by our kitchen staff, Antoinette, Aexis, and Paya, exceeded your expectations. Your kind words will surely be shared with our team as encouragement to continue delivering exceptional hospitality. We are delighted you and your family felt well cared for and left satisfied. We look forward to welcoming you all back for another memorable visit.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
by A verified traveler
Posted 22 Dec 2024
The property was easy to get to and made easy access to the highway.
Comment from Hotel Management
22 Dec 2024 by Guest Services Team , Hotel Management
Dear Michael, Thank you for your generous review. We are so glad our location worked well for you and that you appreciated being so close to the highway. It was our pleasure to host your visit at SpringHill Suites Norfolk Virginia Beach, and we look forward to seeing you soon.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
