Ratings based on 801 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Norfolk
Posted 22 Dec 2024
Location was perfect for this trip. Been to hotel perhaps a dozen times in past 10 years, consistently a great selection.
by A verified traveler
Posted 16 Dec 2024
Room was clean, stay was quite
by A verified traveler
Posted 13 Dec 2024
great staff. great location. having 1 functioning elevator can be challenging at times.
by A verified traveler
Posted 9 Dec 2024
After a long day of travel, I arrived at almost midnight only to be told that the only rooms left did not have heat. I was told that they could offer me extra blankets or good luck finding a new hotel. The staff member was very pleasant however this is completely unacceptable. I booked this room at 3 weeks ago. The extra blankets consisted of a thin covering that went over the duvet. I am not from this area, it’s midnight and I was a woman by myself with limited options other than to just stay. I was very disappointed. The breakfast was also half gone when I went down at 8:30 when breakfast is supposed to be served from 7-10 with no one actively refilling anything.
by A verified traveler
Posted 7 Dec 2024
Although the staff was very friendly and professional, their keycard system kept having issues. We got locked out of our hotel room on multiple occasions and had to get new keys made. The staff was aware of this issue and was willing to fix keys as needed. We’ve not run into a single bad employee there, a very well managed property.
by A verified traveler from YORKTOWN
Posted 7 Dec 2024
We were only there for one night. The place was lovely, but there were some maintenance issues with the shower and the bathroom sink. Staff was responsive to our requests. Breakfast was excellent. It took us 3 passes and a call to the hotel to figure out how to get to the entrance.
by A verified traveler
Posted 5 Dec 2024
Staff was nice but mismanaged. Elevator was down, food was inedible, hallways were icy.
by A verified traveler
Posted 3 Dec 2024
The place is rundown, front desk was minimal service. They serve breakfast supposed to be until 930 but they stopped bringing anything out at 9 am There is no housekeeping at all when we finally had to call for clean towels. They told us we’d have to call a day ahead for anybody to come to the room, which is absurd, considering the prices are not or motel prices. The coffee machine did not work in the room. There was one pan which was burnt. Would not return to this place.
by A verified traveler
Posted 29 Nov 2024
Wish closer restaurants
by A verified traveler
Posted 28 Nov 2024
Excellent staff, very clean, good breakfast options.
