Ratings based on 673 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Nov 2024
No towels no extra toilet paper
Comment from Hotel Management
5 Nov 2024 by Hotel Management, Hotel Management
Good evening, thank you for taking the time to share feedback on your stay. We really appreciate the feedback that you, the guest provides. We will be sharing your feedback with our team to help improve our service. I hope that we will see you again. Until then, safe travels!
by A verified traveler from Norfolk
Posted 3 Nov 2024
Nice rooms
Comment from Hotel Management
3 Nov 2024 by Hotel Management, Hotel Management
Good morning, thank you for taking the time to share feedback on your stay. We really appreciate the feedback that you, the guest provides. We will be sharing your feedback with our team to help improve our service. I hope that we will see you again. Until then, safe travels!
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Hotel Management, Hotel Management
Good morning, thank you for taking the time to share feedback on your stay. We really appreciate the feedback that you, the guest provides. We will be sharing your feedback with our team to help improve our service. I hope that we will see you again. Until then, safe travels!
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Hotel Management, Hotel Management
Good morning, thank you for taking the time to share feedback on your stay. We really appreciate the feedback that you, the guest provides. We will be sharing your feedback with our team and let them know about all the positive things in your review. I hope that we will see you again. Until then, safe travels!
by A verified traveler
Posted 10 Oct 2024
The hotel is always nice and pleasant and clean!
Comment from Hotel Management
10 Oct 2024 by Hotel Management, Hotel Management
Good morning, thank you for taking the time to share feedback on your stay. We really appreciate the feedback that you, the guest provides. We will be sharing your feedback with our team and let them know about all the positive things in your review. I hope that we will see you again. Until then, safe travels!
by A verified traveler
Posted 29 Aug 2024
Comment from Hotel Management
3 Sep 2024 by Hotel Management, Hotel Management
Good morning, thank you for taking the time to share feedback on your stay. We really appreciate the feedback that you, the guest provides. We will be sharing your feedback with our team to help improve our service. I hope that we will see you again. Until then, safe travels!
by A verified traveler
Posted 25 Aug 2024
Good customer service and nice rooms.
Comment from Hotel Management
27 Aug 2024 by Hotel MGMT, Hotel Management
Good morning, thank you for taking the time to share feedback on your stay. We really appreciate the feedback that you, the guest provides. We will be sharing your feedback with our team and let them know about all the positive things in your review. I hope that we will see you again. Until then, safe travels!
by A verified traveler
Posted 17 Jul 2024
When we arrived, our room reservation had been downgraded for no apparent reason. We had to settle for lesser room. We were told this problem often happens?!
Comment from Hotel Management
17 Jul 2024 by Hotel Management, Hotel Management
Dear Valued Guest, Thank you for brining your concerns to our attention. Please rest assured we take matters such as these seriously and will be looking into this matter immediately. Please let us know if we could be of further assistance or if you would like to discuss this matter further.
by A verified traveler
Posted 16 Jul 2024
Great place to stay at Norfolk for those on a tight budget.
Comment from Hotel Management
17 Jul 2024 by Hotel Management, Hotel Management
Good afternoon, Thank you so much for your feedback. We really appreciate the feedback that you, the guest provides. We will be sharing your feedback with our team and let them know about all the positive things in your review. I hope that we will see you again. Until the, safe travels!
by A verified traveler
Posted 3 Jul 2024 on Hotels
Comment from Hotel Management
12 Jul 2024 by Hotel Management, Hotel Management
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
