Ratings based on 27 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Sep 2023
The property lacks any handicap accessibility. The elevator is like a matchbox which could never fit any assistance device (maybe a cane). The rooms are also neither accessible or for families. I requested information about air conditioning because of a medical disability that’s neither hot/cold tolerate. Never heard anything from the site. The room was horribly hot and the fan didn’t help. Resulted me getting sick the first day. I’m fortunate it didn’t result in a trip to the hospital.
The site is void of any staff. When they have hours, it’s hit and miss. One couple who asked for my help, could not get their key. Is there anyone to help? No. You’re stuck waiting for someone to show up in 15 minutes (so they claim). That would have been a train wreck if they showed up at 23:00. So, people are generally loud during the night. It was midnight when several people showed up laughing and whistling through the halls. Your kids will be awake by the noise in the courtyard. The breakfast is a waste of €17. Go to a breakfast place. They made it sound like they have a restaurant connected, that’s false. There are restaurants nearby. They will hide fees in everything. This place was simply not worth its weight next to better establishments. Those images of their rooms are false advertising. They’re not that big. It’s a really tight space. It’s fine, but be upfront with people online.
Comment from Hotel Management
2 Sep 2023 by Marion Simon und das Team im Kaiser Karl, Hotel Management
Dear Tara,don't know what I can say for such unsatisfied comment about your stay and the Apartmenthotel Kaiser Karl. Even that effort you put in this comment made us feel unhappy because of cause you got the strong emotion about around your trip. We were 24 hours reachable and you should read before booking that there is no reception from 3 PM (key code access) We send the arrival information 3 days before. Our single rooms are to the north and the windows a huge so you can get fresh air (the night the temperature were in this period around 14-16. That is not hot at all. The breakfast isn't a waste and our photos are absolut exactly like it is. By the way our breakfast is high recommend by reviews all over the internet. One problem we got because 11 years ago another hotel (Kaiser Karl Hotel) was placed here. We are the Apartmenthotel Kaiser Karl. It was old fashion from the 80th. We found the hotel.com got sometimes a wrong switch and displays all the old photos and even more the old telephone number and E-Mail address.We reached out many times and never got an answer by the owner of that booking portals. If it is possible for you to send us a screen shot of that booking portal and the description of the hotel we would be thankful. If you want to contact me directly, please reach out to the willing number you got with the arrival information by e-mail.Thank you very much in advance.
by A verified traveler
Posted 21 Jun 2023 on Hotels
Excellent location, lots of restaurants, easy access to trains and buses. Very helpful staff
Comment from Hotel Management
26 Jun 2023 by Marion Simon, Hotel Management
Dear Guest,Thank you very much for the great review. We look forward to welcome you again.Best regardsReservation OfficeAPARTMENTHOTEL KAISER KARL
by A verified traveler
Posted 20 Oct 2021
by A verified traveler
Rheinland Jewel
Posted 19 Dec 2019 on Hotels I travel often in Germany for my research, and have stayed in every type of lodging from small bed and breakfasts to huge corporate chains. Apartment Kaiser Karl in Bonn is hands-down the nicest experience I have ever had in more than a decade of frequent business travel to Germany. Everything that was needed was on hand or close by, and nothing extraneous. Clean, quiet, comfortable rooms that worked wonderfully with the existing architecture and character of this historic part of the city. Highly recommended. The staff was delightful and extremely knowledgable about the area. Highly recommend.
Comment from Hotel Management
19 Dec 2019 by Marion, Hotel Management
Thank you so very much for this great review and the helpful and kind words. We wish you a merry Christmas and a happy new year 2020 and hope seeing you again in the new year.
by A verified traveler
Posted 17 Dec 2019 on Hotels
Great for what we needed, clean and modern, would recommend to anyone looking to stay in the area.
Comment from Hotel Management
17 Dec 2019 by Marion, Hotel Management
Thank you for this great review and your kindness. We are very happy you have had a good stay in our hotel. We are looking forward welcoming you again in 2020. Merry Christmas and best wishes for the new year. Your Team of Apartmenthotel Kaiser Karl Bonn
by A verified traveler
very helpful
Posted 10 Oct 2019 on HotelsVery nice people, very friendly. very good service.
Comment from Hotel Management
12 Oct 2019 by Marion, Hotel Management
Dear Maria,Thank you very much, you are very kind.
Greetings from the Apartmenthotel Kaiser Karl
by A verified traveler
Superb!
Posted 21 Aug 2019 on HotelsExcellent customer service, perfect location, comfortable studios, great hotel overall, Highly recommended!
Comment from Hotel Management
21 Aug 2019 by Marion and the Team of the Kaiser Karl, Hotel Management
We, the Team of the Kaiser Karl appreciate your great review. Thank you very much.
by A verified traveler
Posted 1 Aug 2019
Comment from Hotel Management
5 Aug 2019 by Marion, Hotel Management
Thank you very much for the great review.
Best regards
by A verified traveler
Posted 14 May 2019
Comment from Hotel Management
14 May 2019 by Marion, Hotel Management
Thank you so much for your great rating :-)
by A verified traveler
Posted 2 May 2019 on Hotels
Beautiful hotel! Easily walkable to old town Bonn! Great food right next door (Italian was my favorite)!
Comment from Hotel Management
5 May 2019 by Marion, Hotel Management
Thank you very much! We are very happy about the great review. :-)
