Ratings based on 914 Verified Reviews
2.2 Room cleanliness
2.6 Service & staff
2.4 Room comfort
2.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Recordo Rediresponse Specialist, Hotel Management
Hey MsDureka,The staff at the HomeTowne Studios by Red Roof Atlanta NE - Norcross South and I appreciate you taking the time out of your busy day to share your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Recordo Rediresponse Specialist, Hotel Management
Hey Micheline,The staff at the HomeTowne Studios by Red Roof Atlanta NE - Norcross South and I appreciate you taking the time out of your busy day to share your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Jonathan RediResponse Specialist, Hotel Management
Hello MsDureka, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ATLANTA NE - NORCROSS SOUTH and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,JonathanRed Roof Management RediResponse Specialist
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Toujana RediResponse Specialist, Hotel Management
Hello MsDureka, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios Atlanta NE - Norcross South and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 15 Nov 2024
Roaches
Comment from Hotel Management
19 Nov 2024 by Oniel RediResponse Specialist, Hotel Management
Thank you Stella, for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Atlanta NE - Norcross South. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered pests at our hotel. Please know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encounter with management.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Corrine, We at the HOMETOWNE STUDIOS ATLANTA NE - NORCROSS SOUTH are disappointed to have earned your poor scoring of 2/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 8 Nov 2024
Dirty roaches noisy. Club next door. Ask for housekeeping never happened. You have to take your garbage out which wouldn’t be a problem if there were cans near SMDH!! Not as advertised bathroom was hale upgraded kitchen area also. And of course there were no other rooms!!
Comment from Hotel Management
11 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Dear Marquis,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS ATLANTA NE - NORCROSS SOUTH. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the cleanliness of our hotel, and the other highlighted issues. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Rest assured that we take these claims very serious and have forwarded your feedback to management in an effort to address your concerns.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Sanesha RediResponse Specialist , Hotel Management
Hello Tyesha,Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios Atlanta NE - Norcross South and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Sanesha Red Roof Management RediResponse Specialist
by A verified traveler
Posted 7 Nov 2024
I had a great stay but it would be convenient if the office opens earlier for early checkout.
Comment from Hotel Management
18 Nov 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Princeton,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HomeTowne Studios Atlanta NE - Norcross South. Despite the front desk schedule not being as expected; but will be taken into consideration, I was happy to read that yiu had a good stay, resulting in a 5/5 rating. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ToujanaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 28 Oct 2024
The property was in deplorable condition. Doors did not close or lock properly. Room had not been cleaned, floors were dirty, toilet and sink dirty from use. Roaches were literally crawling all over walls and ceiling. Room literally smelled dirty. Kitchenette was disgusting, only thing half decent was the microwave which we didn’t use. Receptacles kept tripping and sparking
Comment from Hotel Management
3 Nov 2024 by Samantha RediResponse Specialist, Hotel Management
Dear Patricia,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS ATLANTA NE - NORCROSS SOUTH. You expressed that the property was in deplorable condition, the uncleanliness of the kitchenette, the pests you encountered and the other concerns you highlighted hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Please know that our Red Roof team works with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be and, in an effort, to address the other concerns you mentioned.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely,Samantha Red Roof Management RediResponse Specialist
