Ratings based on 985 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Construction noise on the beach for a very expensive holiday. We paid daily resort fees and had to listen to construction the lovely smell of diesel fuel. Thanks Hillton!!
by A verified traveler
Posted 16 Nov 2024
Construction was non stop. If I would have known there was construction going on I would have not booked here.
Comment from Hotel Management
18 Nov 2024 by Lawrence Tuck - General Manager, Hotel Management
Dear Robert,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by the construction during your stay.We strive to ensure that all guests are aware of our ongoing enhancement projects by communicating them on our website and through our booking partners like Expedia, however we regret that this information may not have reached you.Your comments are important to us, and we will review our communication methods to ensure better transparency in the future. We truly appreciate your understanding as we work to improve our resort for an even better guest experience.We hope to have the opportunity to welcome you back in the future.Kind Regards,
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Lawrence Tuck - General Manager, Hotel Management
Dear Teddy, Thank you for your rating.
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Lawrence Tuck - General Manager, Hotel Management
Dear Aaron, Thank you for your excellent rating.
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Lawrence Tuck - General Manager, Hotel Management
Dear Kimberly, Thank you for your rating.
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Lawrence Tuck - General Manager, Hotel Management
Dear Glenn, Thank you for your rating.
by A verified traveler
Posted 2 Nov 2024
It was very clean and close to everything
Comment from Hotel Management
5 Nov 2024 by Lawrence Tuck - General Manager, Hotel Management
Dear Denise Ann, Thank you for sharing your feedback! We are delighted to hear that you enjoyed the cleanliness of our property and its convenient location. We hope to welcome you back for another wonderful stay in the future!
by A verified traveler
Posted 1 Nov 2024
This was our second time staying here. The staff is great and very accommodating. The big downside this stay was the construction going on. The poolside bar and part of the pool area is closed. Last time this was the place to be with a DJ and pool volleyball. The construction of the new building is a constant noise during the day. Less than relaxing when jackhammers and saws are continuously going. I wish that we had done something different and waited to visit here until after completion of all the construction.
Comment from Hotel Management
2 Nov 2024 by Lawrence Tuck - General Manager, Hotel Management
Dear Christopher C, Thank you for choosing to stay with us for a second time and for your kind words about our staff. We truly appreciate your loyalty and are glad to know our team made a positive impact on your stay.We sincerely apologize for the inconvenience caused by the ongoing resort expansion. We understand how the noise and closure of the poolside bar and some areas affected the relaxing atmosphere you were looking forward to. We hope to welcome you back in the future for a much more enjoyable stay once the renovations are complete. Thank you for your understanding.
by A verified traveler
Posted 28 Oct 2024
I like the beach and feel safe
Comment from Hotel Management
29 Oct 2024 by Lawrence Tuck - General Manager, Hotel Management
Dear Anna, Thank you for your review! We are thrilled to hear that you enjoyed the beach and felt safe during your stay. Providing a relaxing and secure environment for our guests is always our top priority. We hope to welcome you back for another wonderful experience soon!
by A verified traveler
Posted 27 Oct 2024
The construction around the property started early in the morning, causing vibrations in the walls and lots of noise. I was woken up with less than 5 hours of sleep every night of the trip. They were even repairing sidewalks as late as 1am. Most of the dining was closed, as were other parts of the property.
Comment from Hotel Management
28 Oct 2024 by Lawrence Tuck - General Manager, Hotel Management
Dear Michael,Thank you for sharing your feedback with us. We strive to keep our guests informed by providing detailed information about our enhancement project on our website and all booking channels at time of booking and we apologize if this information did not reach you as intended. Creating a relaxing environment and ensuring a memorable stay are our top priorities, and we regret that we fell short of your expectations during this visit.Your feedback is essential in helping us improve our planning and communication, and we would truly appreciate the opportunity to welcome you back for a more enjoyable experience in the future.Kind Regards,
