Ratings based on 65 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Nov 2024
Too far from city center
Comment from Hotel Management
13 Nov 2024 by Num, Hotel Management
Dear Guest,It was wonderful to have you staying with us.Thank you so much for taking the time to share such positive feedback.We truly appreciate your comments and I am delighted to know you enjoyed your stay.On behalf of the team, I really hope that we will have the opportunity to welcome you back to Oakwood Suites Tiwanon Bangkok soon.Warmest regards,RatchataGuest Services Manager
by A verified traveler
Posted 30 Oct 2024
For the price, the cleanliness could have been better. We were surprised by many stains on the dining upon checking in. There were false lashes and sticky mess on the living room table (hmm..suspicious). We called the concierge, and they sent the person to clean it all up right away. Hair strands could be found throughout the bathrooms. However, we felt the security and the badge system was very nice, staff were very helpful and friendly. Comfortable bed. Great location for activities and public transportation.
Comment from Hotel Management
13 Nov 2024 by Num, Hotel Management
Dear Guest,Thank you so much for taking the time to share a feedback. I glad to know that you happy with our security system and staff friendly and helpful service.We are sorry to hear for the inconvenience caused with the room cleanliness, we will look into this immediately. I am also very sorry about your dining experience at our restaurant. It was with sincere regret to read that we fell short of the high standards we strive for. I have shared your feedback with the Management about the stains cleanliness.On behalf of the entire team, I sincerely hope to have the opportunity to welcome you back to Oakwood Suites Tiwanon Bangkok.Sincerely yours,RatchataFront Office Manager
by A verified traveler
Posted 15 Oct 2024
Very professional and clean. A typical ASR quality product
Comment from Hotel Management
13 Nov 2024 by Num, Hotel Management
Dear Guest,It was wonderful to have you staying with us.Thank you so much for taking the time to share such positive feedback.We truly appreciate your wonderful comments and I am delighted to know you enjoyed your stay.On behalf of the team, I really hope that we will have the opportunity to welcome you back to Oakwood Suites Tiwanon Bangkok soon.Warmest regards,RatchataGuest Services Manager
by A verified traveler
Posted 1 Oct 2024
I am giving this property a one star because they have an a very elaborate security system that has failed every second time I left the apartment . The girl at the deal just told me maybe I wasn’t taping the card properly to get into the hall way . Give me a break I know how to tap and tried at least 15 times every time I was locked out . Instead it was oh you are doing it wrong . Well no your system doesn’t work a
Nd you get one star end of story plus there is only a restaurant from 6.30 to 9.30 . And no were to eat anywhere
Comment from Hotel Management
1 Oct 2024 by Num, Hotel Management
Dear Guest,Thank you for your review of your stay at Oakwood Suites Tiwanon Bangkok.Service is at the heart of everything we do, therefore your experience truly matters to us.I am truly sorry to hear that your stay was marred by the keycard security system issue at the auto sliding door. We understand that this situation has caused you some inconvenience and regret any disappointment caused. One of the members from the Management team has reached out to you directly at the lobby and check the keycard access control system immediately also. Allow me to explain that our keycard access control panel maybe working a bit slow response on fast tabbing, so I believe that the automatic door not open when tab the keycard at the panel a bit too fast. At the same time, we will take your feedback into consideration on future visits to ensure all guests have an enjoyable time at Oakwood Suites Tiwanon Bangkok.Once again, we hope you will give us another opportunity to make it up to you in future visits.Best regards,RatchataFront Office Manager
by A verified traveler
Posted 20 Aug 2024
Great Hotel terrible breakfast
Comment from Hotel Management
24 Aug 2024 by Louis, Hotel Management
Thank you for your comment We will improve our service for our guests
by A verified traveler
Posted 7 Aug 2024
Thusbis ine if the best hotels in Bangkok. Thevstaff are great and they all take pride in customer service. Rooms are as comfortable as being home. It was hard to check out, because we felt like we were already home. Thank you for making our 1st time in Thialand a great experience.
by A verified traveler
Posted 31 Jul 2024
Comment from Hotel Management
1 Aug 2024 by Louis, Hotel Management
Thank you for your good feedback & look forward to welcoming you for the next stay.
by A verified traveler
Posted 30 Jun 2024
Comment from Hotel Management
11 Jul 2024 by Louis, Hotel Management
Thank you for your feedback
by A verified traveler
Posted 24 Jun 2024
Comment from Hotel Management
25 Jun 2024 by Num, Hotel Management
Dear Guest,Thank you so much for taking the time to review your stay and share your valuable feedback. I really appreciate you sharing such constructive feedback, as this would allow us to look into the areas that have fallen short and take immediate action to make improvement to ensure our guests are looked after in the best possible way. I very much hope that we will have the opportunity to welcome you back to Oakwood Suites Tiwanon Bangkok. Sincerely yours, Ratchata Guest Services Manager
by A verified traveler
Posted 17 Jun 2024
Power trip on property while staying.
Downtime was pretty long.
Comment from Hotel Management
25 Jun 2024 by Num, Hotel Management
Dear Guest,Thank you so much for taking the time to review your stay and share your valuable feedback. I really appreciate you sharing such constructive feedback, as this would allow us to look into the areas that have fallen short and take immediate action to make improvement to ensure our guests are looked after in the best possible way. I very much hope that we will have the opportunity to welcome you back to Oakwood Suites Tiwanon Bangkok. Sincerely yours, Ratchata Guest Services Manager
