Ratings based on 454 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
staff was really friendly, beautiful facility and amazing pool. Unfortunately right next-door people burn trash day and night and the smoke makes this stay very difficult
Comment from Hotel Management
14 Nov 2024 by Ang, Hotel Management
Bonjour Mr. Scott,Sawasdee Kha. Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for staying with us during your recent trip to Krabi and for sharing your review on Expedia.com We are thrilled to hear that you enjoyed our friendly Heartists, beautiful facility, and amazing pool. However, we are sincerely sorry to hear about the inconvenience caused by the nearby burning of trash. We understand how disruptive this can be to your stay and truly appreciate your understanding.Please know that we are continually working with local authorities to address this issue, and we take your comments seriously as we aim to enhance our guests' experience.We hope to welcome you back in the future and provide you with an even better stay.Warm regards,Siripun PetchaiGuest Experience ManagerSofitel Krabi Phokeethra Golf & Spa Resort
by A verified traveler
Posted 1 Nov 2024
The resort is nice, but it's quite inconvenient as it’s nearly impossible to get a Grab in the morning, and the hotel doesn't offer a shuttle service during that time.
Comment from Hotel Management
4 Nov 2024 by Ang, Hotel Management
Bonjour HONGBING,Sawasdee Kha.Thank you for sharing your experience with us at Sofitel Krabi Phokeethra Golf & Spa Resort. We are pleased to hear that you enjoyed the resort, though we apologize for the inconvenience you encountered with transportation in the morning.To clarify, we do offer a shuttle service in the afternoons, and our regular transfer service is available 24 hours a day. Our Front Desk team is always ready to assist with arranging transport as needed, and we are sorry if this option was not clearly communicated during your stay. Your feedback is invaluable in helping us improve, and we will ensure this information is made more accessible for future guests.We hope to have the opportunity to welcome you back and provide a seamless experience soon. Warm regards,Siripun PetchaiGuest Experience ManagerSofitel Krabi Phokeethra Golf & Spa Resort
by A verified traveler
Posted 13 Aug 2024
The Sofitel at Krabi was a great place to stay. We felt pampered without people being on top of you all the time.
Comment from Hotel Management
22 Aug 2024 by Ang, Hotel Management
Bonjour Jonathan,Sawasdee Kha! Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for staying with us during your recent trip to Krabi and for taking time to share your wonderful review on Expedia.com. We are thrilled to hear that you enjoyed your stay and felt pampered in a way that allowed you to relax and enjoy your privacy. It is wonderful to know that our team was able to strike the perfect balance for you. Look forward to welcoming you back for another Magnifique experience. Yours sincerely,Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.
by A verified traveler
Posted 2 Aug 2024
Comment from Hotel Management
9 Aug 2024 by Ang, Hotel Management
Bonjour Alyssa, Sawasdee Kha. Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for taking time to share your positive review on Expedia.com. Looking forward to your next visit.Yours sincerely,Siripun PetchaiGuest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.
by A verified traveler
Posted 28 Jul 2024
The swimming pool is world class as well as the staff
Comment from Hotel Management
31 Jul 2024 by Ang, Hotel Management
Bonjour Thorsteinn, Sawasdee Kha! Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for staying with us during your recent trip to Krabi and for taking time to share your wonderful review on Expedia.com. We are glad to know that you appreciated our gigantic pool and the Heartists. Your motivating feedback is always appreciated by our hard-working team. Thank you. Look forward to welcoming you back to our beautiful resort. Yours sincerely,Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.
by A verified traveler
Posted 21 Jul 2024 on Hotels
Comment from Hotel Management
24 Jul 2024 by Ang, Hotel Management
Bonjour Tram, Sawasdee Kha. Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for taking time to share your positive review on Hotels.com. Looking forward to your next visit.Yours sincerely,Siripun PetchaiGuest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.
by A verified traveler
Posted 12 Jul 2024 on Orbitz
Beautifully maintained colonial style property with extremely friendly staff. Dining options are limited but there are few cafes and restaurants a short walk away from the hotel. Housekeeping was late to clean our rooms one day. Would absolutely recommend this property for families!
Comment from Hotel Management
18 Jul 2024 by Ang, Hotel Management
Bonjour Safina, Sawasdee Kha! Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for taking time to share your review and for recommending our beautiful resort to other travelers on Expedia.com. We are very happy to know that you had an enjoyable stay with us and that you were satisfied by our resort ambience and the service. Nevertheless, your comments about the dining options and the housekeeping service are noted. Please accept our apologies for any inconvenience caused and rest assured that I will address this matter with our management team in each section in order to achieve further improvements. Once again, thank you very much and look forward to welcoming you back for another Magnifique experience. Yours sincerely,Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.
by A verified traveler
Posted 10 Jul 2024
Pool recreation area was excellent for kids. Swim up bar was great although under staffed.
Comment from Hotel Management
18 Jul 2024 by Ang, Hotel Management
Bonjour Mr. William, Sawasdee Kha! Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for staying with us during your recent trip to Krabi and for taking time to share your wonderful review on Expedia.com. We are very happy to hear that you and your kids had a great pool experience. Your motivating feedback is always appreciated by our hard-working team. Thank you. Look forward to welcoming you and your family back for another Magnifique experience. Yours sincerely,Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.
by A verified traveler
Posted 4 Jul 2024
Staff, especially at front desk, need to ge able to speak English. The beach is incredibly dirty and dangerous with broken glass, bottles everywhere.
Comment from Hotel Management
9 Jul 2024 by Ang, Hotel Management
Bonjour Judit,Sawasdee Kha! Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for staying with us during your recent trip to Krabi and for taking time to share your review on Expedia.com. We have well noted your feedback regarding the English skills of our employees and the beach experience. Please accept our apologies for any inconvenience caused and rest assured that I will personally address these matters with our management in each section in order to achieve further improvements.Once again thank you very much for your sharing your experience and we are glad that you have enjoyed the rest of the stay.Yours sincerely,Siripun Petchai Guest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.
by A verified traveler from Temecula
Posted 2 Jul 2024
Comment from Hotel Management
4 Jul 2024 by Ang, Hotel Management
Bonjour Bryan, Sawasdee Kha. Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you very much for taking time to share your positive review on Expedia.com. Looking forward to your next visit.Yours sincerely,Siripun PetchaiGuest Experience Manager – Sofitel Krabi Phokeethra Golf & Spa Resort.
