Ratings based on 297 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
Very good location and staff are great.
by A verified traveler
Posted 17 Oct 2024
If you're taking the NA bus, the bus stops about 1 min walking distance to the hotel. Convenient and excellent food. Enjoyed my stay there and will definitely return!
by A verified traveler
Posted 4 Sep 2024
The hotel was quite old and not the cleanest. The food options for breakfast and dinner were good but did not change during our stay. Breakfast ended a little too early for our liking.
by A verified traveler
Posted 30 Apr 2024 on Hotels
by A verified traveler from Honolulu
Posted 1 Feb 2024
by A verified traveler from Richmond Hill
Posted 31 Dec 2022
The Onsen is wonderful!!
by A verified traveler from Sydney
Posted 15 Dec 2019
Great onsen, large selection of food.and friendly team.
Only problem is it was very hot and dry in the night.
by A verified traveler
Posted 10 Dec 2019 on Hotels
by A verified traveler
Posted 5 Dec 2019
This is a very, very Japanese property, a three star hotel, catering basically to just Japanese tourists and occasional tour groups from China and Korea. It is really not meant for tourists from say, Europe or the United States, unless one is adventurous. The property is very old and dated, with manual key locks for the door (one key is given), a manual key lock for the room safes, and as noted in previous reviews, it could be a little cleaner. The beds are uncomfortable, with one hard, small pillow provided. However, the plus side, the onsen hot spring baths on the bottom floors were great, with many amenities provided, such as different soaps, grooming aids etc. Also the hotel serves huge, excellent buffet breakfasts and dinners, all included in the room price. The quantities of food were copious, the choices ample and the quality was superb. But, again keeping with the serious Japanese flavor of this hotel, only chop sticks are provided (no forks and knives). This was no problem for us as we know how to eat with chop sticks, but for those who don't this could be a problem. The hotel is just a ten minute walk from "Hell Valley" and the entrance to the extraordinary national park. So, this hotel is a mixed bag. Would we stay there again? Maybe, since we know what it's about.
by A verified traveler
Posted 19 Nov 2019 on Hotels
