Ratings based on 984 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Cristy, Hotel Management
Hi Michael,Thank you for staying with us! We hope to see you again soon. Safe travels!Best regards,
by A verified traveler
Posted 23 Nov 2024
Very quaint with all the amenities one could need.
Comment from Hotel Management
23 Nov 2024 by Cristy, Hotel Management
Hello Brian,Thank you for choosing the White Swan Inn and for sharing your feedback! We're delighted to hear that you found our hotel to be very quaint and equipped with all the amenities you need. Please don't hesitate to reach out if you have any further questions or concerns. Have a wonderful day, and we wish you safe travels!Best regards,
by A verified traveler
Posted 11 Nov 2024
Nice place! Cool rooms.
Comment from Hotel Management
13 Nov 2024 by Cristy, Hotel Management
Hi Davis,Thank you for choosing the White Swan Inn and for your feedback! We’re delighted to hear you enjoyed our lovely place in the heart of the city, as well as our cool and unique rooms. We look forward to welcoming you back in the future. Have a great day, and we wish you safe travels!Best regards,
by A verified traveler
Posted 8 Nov 2024
Charming old building with working fireplaces in each room! It was perfectly convenient and walkable for our business and pleasure. We’d stay here again!
Comment from Hotel Management
13 Nov 2024 by Cristy, Hotel Management
Dear Dana,Thank you so much for your kind words! We're thrilled to hear that you enjoyed the charming atmosphere of the hotel and the convenience of the location. It’s great to know that both business and leisure were easily accommodated. We'd love to welcome you back anytime!Warm regards,
by A verified traveler
Posted 7 Nov 2024
Expect that this place is a bit older, with the charm of an old-fashioned elevator - substantial feeling - and a swinging 60s type decor. Our room was lovely and comfortable. The staff were very nice and helpful. I appreciated the included breakfast, which just started our days of exploration off really well. We could walk or take transit to the things we wanted to see, and one of the cable cars was close enough to be an option for transit.
Comment from Hotel Management
7 Nov 2024 by Cristy, Hotel Management
Dear Emily,Thank you so much for sharing your experience! We're thrilled to hear you enjoyed the charm of our vintage building and found your room comfortable. It's great to know that the staff made a positive impression and that the included breakfast helped start your days off right. We agree that the location is ideal for exploring the city, and it's nice to hear that you made good use of the nearby cable car. We hope your travels were full of wonderful memories, and we’d love to welcome you back next time you’re in town!Best regards,
by A verified traveler
Posted 30 Oct 2024
The inn itself was fine. The elevator is old & tricky. The street noise starts around 5:00 AM and makes it difficult to sleep.
Comment from Hotel Management
1 Nov 2024 by Cristy, Hotel Management
Hello Motria,Thank you for choosing the White Swan Inn and for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced during your visit.Our vintage elevator, over 100 years old, is both functional and well-maintained. We take pride in its charm! If you’re looking for a quieter experience on your next stay, we recommend booking a room on the upper floor at the back of the building.Located in the Nob Hill District, we’re close to wonderful restaurants, bars, shopping, and public transportation. If you have any further questions or concerns, please don’t hesitate to reach out.We look forward to welcoming you back soon. Have a lovely day and safe travels!Warm regards,
by A verified traveler from LAKEWOOD
Posted 27 Oct 2024
The art and vibe is cool, but the hotel is older so carpet and windows etc could use an upgrade. There was no AC so in August it was very hot in my 3rd floor room, and even though the outdoor temp cooled down, the outside air didn’t cool the room down to a temperature suitable for sleeping; even with a fan. There was also a lot of street noise outside my room since there’s a bar right across the street. It was fine for a short business trip to SF but probabaly wouldn’t stay there again.
Comment from Hotel Management
27 Oct 2024 by Cristy, Hotel Management
Hello Mara,Thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that you loved the art and vibe of our hotel. Although the building is over 100 years old, it is clean and well-maintained. We usually enjoy cool weather in San Francisco; unfortunately, you visited during a heatwave, which is quite rare for us. While we do not have AC in all the rooms, a portable fan is available for your comfort.Our location is prime, close to great restaurants, bars, shopping centers, and public transportation. For a quieter experience, we suggest requesting rooms on the upper floors at the back of the building. We hope you'll consider giving us another chance in the future. Please feel free to reach out if you have any further questions, concerns, or suggestions to share.Have a lovely day, and we wish you safe travels!Warmest regards,
by A verified traveler
Posted 15 Oct 2024
The White Swann Inn is very good value. The staff were friendly. The room was clean although the hotel is a bit dated.
Comment from Hotel Management
15 Oct 2024 by Cristy, Hotel Management
Dear Christopher,Thank you for your feedback! We’re glad to hear you found good value in your stay and appreciated our friendly staff and clean room. We’re continuously working on updates to enhance our guests’ experience. We hope to welcome you back for an even better visit!Warmest regards,
by A verified traveler
Posted 12 Oct 2024
One of my most favorite rooms I've ever stayed in. It felt like home esp with the little fireplace. Really conveniently walkable. Only thing I would change is the motion sensor in the bathroom light switch, it doesn't stay on very long and you have to keep waiving at it. That is a small detail though, I was generally very happy with this stay.
Comment from Hotel Management
12 Oct 2024 by Cristy, Hotel Management
Dear Amanda,Thank you so much for your kind words! We're thrilled to hear that you felt at home in your room and enjoyed the cozy fireplace. It’s great to know you appreciated the convenient location as well.We appreciate your feedback about the motion sensor in the bathroom; we'll certainly look into that to improve the experience for future guests. Your satisfaction is our top priority, and we’re glad to hear you had an enjoyable stay overall.We hope to welcome you back soon!Best regards,White Swan Inn, San Francisco
by A verified traveler from Erlangen
Posted 7 Oct 2024
the staff were really nice, especially in the bar. The location is good, close to Union Square and Chinatown, and there are not many up or downhill to get there. the building itself is really old and also the ammities were really old and I think they need improvement or better to be replaced with new ones.
Comment from Hotel Management
10 Oct 2024 by Cristy, Hotel Management
Dear Rasoul,Thank you for choosing the White Swan Inn and for your feedback! We're delighted to hear that you loved the excellent service from our staff, especially during the wine hour. We’re also pleased to know that you enjoyed our great location, close to Union Square and Chinatown. Although the hotel is over 100 years old, we strive to maintain its charm and beauty and will continue to work on improvements to our facilities, as we want our guests to have a memorable experience with us. Please feel free to reach out if you have any more questions or concerns. Have a lovely day, and we wish you safe travels!Warmly,
