Ratings based on 984 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Was right down the street from ush which is where my family and I were headed so it was very convenient.
by A verified traveler
Posted 19 Nov 2024
The hotel has bed bugs and was dirty. After a long day at universal I must have missed them because I do search every hotel before I stay there. Woke up the next morning and found one alive and crawling in bed. Took photos and booked it out of there. Told the individual in the front office who wasn’t surprised at all. He was kind and apologetic. The only good thing was the staff were friendly. Avoid this place unless you want bed bugs. Please always check the bed and surrounding areas.
Comment from Hotel Management
21 Nov 2024 by Customer Care Team, Hotel Management
Dear Guest, We deeply regret the experience you described and take reports of bed bugs and cleanliness issues extremely seriously. While we are glad our staff was kind and apologetic, it is unacceptable for any guest to encounter such concerns. We have immediately scheduled a professional pest control inspection and deep cleaning of the property to ensure this issue is addressed thoroughly. We also appreciate your diligence in informing us, and we will continue to enhance our preventive measures to maintain a safe and clean environment. Your feedback is invaluable, and we sincerely apologize for falling short of expectations during your stay.Best Regards, Colony InnCustomer Care Team
by A verified traveler
Posted 17 Nov 2024
Everything is good
Comment from Hotel Management
19 Nov 2024 by Customer Care Team, Hotel Management
Hi Omar, We’re so glad to hear that everything was to your satisfaction! If there's anything you'd like to share to make your next stay even better, we’d love to hear it. Thank you for your feedback, and we look forward to welcoming you back soon!Best Regards, Colony InnCustomer Care Team
by A verified traveler
Posted 15 Nov 2024
Nice quiet little spot
Comment from Hotel Management
19 Nov 2024 by Customer Care Team, Hotel Management
Hi Bertha, We’re glad you found our hotel to be a nice, quiet spot! It’s always great to hear that our peaceful atmosphere helped make your stay more enjoyable. If there’s anything else we can do to enhance your experience next time, we’d love to know. Thank you for sharing, and we look forward to your next visit!Best Regards, Colony InnCustomer Care Team
by A verified traveler
Posted 14 Nov 2024
The bed was comfortable. And the shower was nice, other than that It seemed very basic. There was very limited parking, and the parking that was available was very small. It seemed like the entire parking area was for compact cars only. There were no outlets in the room other than the one next to the T.V., and it had an overloaded surge protector so nothing could be used to charge phones. Or other devices.
Comment from Hotel Management
19 Nov 2024 by Customer Care Team, Hotel Management
Hi Juan, We’re glad to hear that you found the bed comfortable and enjoyed the shower. However, we sincerely apologize for the issues you encountered with parking and the lack of available outlets in your room. We understand how important it is to have convenient parking and ample charging options, and we will certainly review these aspects to see how we can improve them for future guests. Additionally, we take your concerns about cleanliness and amenities seriously and will work to address these areas to ensure a more pleasant stay next time. Thank you for sharing your feedback, and we hope to have the opportunity to provide a better experience on your next visit.Best Regards, Colony InnCustomer Care Team
by A verified traveler
Posted 12 Nov 2024
Room didn’t have common amenities like hair dryer, but one was provided when asked. Room didn’t seem totally clean but it was ok.
Comment from Hotel Management
14 Nov 2024 by Customer Care Team, Hotel Management
Hi Kristen, Thank you for sharing your experience. We apologize for the inconvenience of missing amenities like the hair dryer, though we're glad we could promptly provide one when requested. Regarding the cleanliness, we take pride in maintaining high standards, and we will ensure our housekeeping team pays extra attention to all details moving forward. We appreciate your understanding and hope to provide you with a more seamless experience on your next visit!Best Regards, Colony InnCustomer Care Team
by A verified traveler
Posted 11 Nov 2024
Around the property doesn’t look too pleasing, but inside the rooms I was surprised very nice and priced great
Comment from Hotel Management
14 Nov 2024 by Customer Care Team, Hotel Management
Hi Chris, Thank you for sharing your thoughts with us. We’re glad to hear that you were pleasantly surprised by the quality and value of your room. We understand that the exterior may not be as impressive, and we’re actively working on enhancing the property’s overall appearance to match the comfort and quality inside. We appreciate your feedback and hope to provide you with an even more enjoyable experience on your next visit!Best Regards, Colony InnCustomer Care Team
by A verified traveler from glendale
Posted 9 Nov 2024
Very close to universal and staff was friendly
Comment from Hotel Management
12 Nov 2024 by Customer Care Team, Hotel Management
Hi Kim, Thank you for your feedback! We’re glad our close proximity to Universal and the friendliness of our staff made your stay enjoyable. We look forward to welcoming you back for another great experience during your next visit to the area!Best Regards, Colony InnCustomer Care Team
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Customer Care Team, Hotel Management
Hi Art, Ratings like these are a great boost to our overall functioning and morale. Thank you for choosing us! We hope to see you again!Best Regards, Colony InnCustomer Care Team
by A verified traveler
Posted 7 Nov 2024
Overall it was a good neighborhood and decent bed.
Comment from Hotel Management
12 Nov 2024 by Customer Care Team, Hotel Management
Hi Tiana, Thank you for your feedback. While we’re glad you enjoyed the neighborhood and found the bed comfortable, we're sorry to hear that certain aspects didn’t meet your expectations. Your comments about staff, amenities, and property conditions are invaluable, and we’ll work to improve these areas to provide a more seamless and enjoyable experience. We hope you’ll give us another chance to make your next stay more comfortable and satisfying.Best Regards, Colony InnCustomer Care Team
