Ratings based on 44 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Wasilla
Posted 19 Mar 2024
Nice hotel. Comfortable, clean, everything you could need in Nizwa. Easy access to the highway.
Comment from Hotel Management
22 Mar 2024 by Intercity Hotel Management, Hotel Management
Dear Guest , Greetings from Intercity Hotel Nizwa, Great to hear you thoroughly enjoyed your time with us and we hope to be able to host you again very soon.Freundliche Grüße / Best Regards Intercity Hotel Management
by A verified traveler
Posted 19 Apr 2023 on Orbitz
Great staff!
Clean facility.
Comment from Hotel Management
28 Apr 2023 by Intercity Hotel Management, Hotel Management
Dear Mr. Paul , Greetings from Intercity Hotel Nizwa, Great to hear you thoroughly enjoyed your time with us and we hope to be able to host you again very soon.Freundliche Grüße / Best Regards Intercity Hotel Management
by A verified traveler
Posted 16 Mar 2023
No plug sockets near a mirror in the rooms.
A grab rail round the pool would be good.
The area where breakfast was served was very narrow and cramped, but the food was nice.
The decor was fresh and the staff were very helpful and friendly.
Comment from Hotel Management
28 Apr 2023 by Intercity Hotel Management, Hotel Management
Dear Emma , I would like to thank you for staying with us and posting your feedback on this platform. I regret to read about all the inconvenience you have experienced during your stay regarding certain aspects. Rest assured that we take our guest feedback into high consideration as these are valuable indications to push us towards improvement and excellence. We hope that we will have another opportunity to welcome you back in the near future and I am certain that on your next visit we will be able to provide you with a much more positive impression. Mit freundlichen Grüßen, Intercity Hotel Management
by A verified traveler
Posted 8 Feb 2023 on Hotels
Comment from Hotel Management
28 Apr 2023 by Intercity Hotel Management, Hotel Management
Dear Guest , Greetings from Intercity Hotel Nizwa, Great to hear you thoroughly enjoyed your time with us and we hope to be able to host you again very soon.Freundliche Grüße / Best Regards Intercity Hotel Management
by A verified traveler
Charged double not friendly
Posted 26 Jan 2023 on HotelsNor good as they charged me double and there was no shampoo nor soap .still not refunded cLled front desk emergency no one picked finally they picked after 30 minutes .at breakfast the staff one of then was not noce and was giving small space to stay for 2 to have breakfast
Comment from Hotel Management
28 Apr 2023 by Reservation team, Hotel Management
Dear Mr.Prassana ., We would like to thank you for taking the time to share your experience with us in so much detail. Sorry to note that your booking condition is non refundable. Please be assured we have gone through your feedback and mentioned points in order we can improve our service and hospitality and take the action immediately with the concerned departments. We look forward to welcoming you back to to the Intercity hotel Nizwa in the near future. Mit freundlichen Grüßen, Intercity Hotel Management
by A verified traveler
extra charge for same room
Posted 26 Jan 2023 on Hotelshotel has charged me double .one reservation which was booked under my collogue paid in cash but still they have charged me in my reservation card which is still not resolved we checked same time but they were not listening
Comment from Hotel Management
28 Apr 2023 by Reservation team, Hotel Management
Dear Mr.Prassana ., We would like to thank you for taking the time to share your experience with us in so much detail. Sorry to note that your booking condition is non refundable. Please be assured we have gone through your feedback and mentioned points in order we can improve our service and hospitality and take the action immediately with the concerned departments. We look forward to welcoming you back to to the Intercity hotel Nizwa in the near future. Mit freundlichen Grüßen, Intercity Hotel Management
by A verified traveler
Posted 22 Oct 2022
I paid extra for an executive suite, which is supposed to sleep 4. It does not. It has one king bed and a small couch. The front desk claimed this was a sofa bed, but it is not. It is too small, neither wide nor long enough for one adult, two is impossible. An extra rollout bed, which is very hard and uncomfortable was to be another extra charge until we complained. The front desk staff never made comments on the room when they saw 4 people checking in. And we had to argue with the manager at 11pm for not being charged for a rollout bed. The manager was lying about the reservation, saying the room was not for 4 and that the children were under 2 on the reservation, which they were not. Only when we challenged him to come to the room to look at the reservation and explain how 4 people could sleep did he relent on the extra charge.
Comment from Hotel Management
18 Nov 2022 by Reservation team, Hotel Management
Dear Mr. Jan , We thank you for your constructive feedback about your recent stay at Intercity Hotel Nizwa. Please note that our Executive suites sleeps 4 ,2 adults and 2 small child to be specific ,as per published hotel policy ,children will be using the existing bed. In your confirmation ,the Suite only has 1 King bed. We have provided you an extra bed at free cost during your stay. We apologize in he event that your expectations are not met and rest assured that your comments will help us improve our services and facilities.
by A verified traveler
Posted 29 Aug 2022 on Hotels
Comment from Hotel Management
28 Apr 2023 by Intercity Hotel Management, Hotel Management
Dear Guest , Greetings from Intercity Hotel Nizwa, Great to hear you thoroughly enjoyed your time with us and we hope to be able to host you again very soon.Freundliche Grüße / Best Regards Intercity Hotel Management
by A verified traveler
Great
Posted 21 Jul 2022 on HotelsThis was a nice stay
Comment from Hotel Management
27 Aug 2022 by Reservation team, Hotel Management
Greetings from IntercityHotel Nizwa!I hope this message finds you well & healthy.Thank you very much for your reservation and your interest in the Intercity Hotel Nizwa, we hope that you truly enjoyed our services and facilities.Your feedback matters to us at IntercityHotel Nizwa in order to share the experience to everyone specially to bookers alike .Thank you once again.We are looking forward to hosting you again in a not so distant future.Regards,Intercity Hotel Nizwa
by A verified traveler
Posted 15 Jul 2022 on Hotels
It was comfortable. Friendly staff.
Comment from Hotel Management
27 Aug 2022 by Reservation team, Hotel Management
Greetings from IntercityHotel Nizwa!I hope this message finds you well & healthy.Thank you very much for your reservation and your interest in the Intercity Hotel Nizwa, we hope that you truly enjoyed our services and facilities.Your feedback matters to us at IntercityHotel Nizwa in order to share the experience to everyone specially to bookers alike .Thank you once again.We are looking forward to hosting you again in a not so distant future.Regards,Intercity Hotel Nizwa
