Ratings based on 510 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
位置便利下樓就有超市跟麥當勞，備品茶包濾掛咖啡可自取回房間享用，雙床房空間寬敞，衛浴乾溼分離，很不錯的飯店。
Comment from Hotel Management
21 Nov 2024 by Viainn Prime Shinsaibashi Yotsubashi Manager, Hotel Management
感謝您選擇入住我們的飯店！我們很高興您對飯店的便利位置、房間設備以及衛浴設施感到滿意。為您提供舒適愉快的住宿體驗是我們的最大目標，期待您下次再次光臨，並希望能繼續為您提供優質的服務！
by A verified traveler
Posted 19 Nov 2024
This is the second time I stayed in this hotel. It’s convenient for travelling to a lot of places plus the24 hours supermarket downstairs
Comment from Hotel Management
19 Nov 2024 by ヴィアインプライム心斎橋四ツ橋 くちこみ担当, Hotel Management
Thank you very much for staying at our hotel for the second time.I am very happy to know that you have been using our hotel again.I think the hotel is in a great location for touring Osaka's tourist spots, so I hope you will stay with us for a third time when you visit Osaka again.All of our staff will continue to work hard so that our hotel will become your standard place to stay when you visit Osaka.We hope that you were able to relax and unwind after your travels at our hotel.We look forward to welcoming you again.Manager, Via Inn Prime Shinsaibashi Yotsubashiこの度は2度目のご宿泊誠にありがとうございます。また当ホテルをご利用いただき、大変嬉しく思います。当ホテルは大阪の観光地を巡るのにとても良い立地だと思いますので、また大阪にお越しの際はぜひ3度目のご宿泊をお願いいたします。今後も皆様の大阪ご来館の定番のご宿泊先となるようスタッフ一同精進してまいります。ご旅行の疲れをゆっくり癒して頂けたかと思います。またのお越しをお待ちしております。ヴィアインプライム心斎橋四ツ橋 支配人
by A verified traveler
Posted 18 Nov 2024
by A verified traveler
Posted 16 Nov 2024
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
24 Oct 2024 by ヴィアインプライム心斎橋四ツ橋 支配人, Hotel Management
この度は数あるホテルの中から当館をご利用いただき誠にありがとうございました。チェックアウト日当日に、体調がすぐれなかったにもかかわらず、お部屋が満室であり、ゆっくりお休みしていただく空間を提供できず誠に申し訳ございませんでした。スタッフ一同、お客様の状況を把握しあい、代替案を提供できるようになるなど、サービス力を向上するために努力をして参ります。また、お忙しい中、ご評価を投稿いただきありがとうございます。またご利用いただけるホテルづくりを行ってまいります。ヴィアインプライム心斎橋四ツ橋 支配人
by A verified traveler
Posted 23 Oct 2024
Great spacious hotel with very kind staff in a prime location!
Comment from Hotel Management
23 Oct 2024 by Manager of Via Inn Prime Shinsaibashi Yotsubashi, Hotel Management
Thank you very much for your reservation at Via Inn Prime Shinsaibashi Yotsubashi. We look forward to seeing you again.
by A verified traveler
Posted 9 Aug 2024 on Hotels
Comment from Hotel Management
9 Aug 2024 by Via in Prime Shinsaibashi Yotsubashi Manager, Hotel Management
Thank you for using our service. We look forward to seeing you again.
by A verified traveler
Family trip
Posted 29 Jul 2024 on HotelsThe hotel was convenient, there are the Aeon convenient store and McDonald’s next to the hotel, 15mins walk to Pokémon cafe, subway station and shopping mall, 20mins walk to Dotonbori, bus stop about 10mins walk to the hotel however there is another hotel has the same name that was confused, we lost at night time. The room was smaller than from the pic; we booked 2 beds for 3 people, turned out the twin beds that only fit 2 people, they only gave 2 pillows in the room, called the front desk, no room service, we had to go down to the lobby to get the extra pillows. The front desk staffs were friendly but they weren’t speaking English fluently, we asked for help to book taxi but they couldn’t help for what we needed. Toothbrushes and other bathroom things, you will need to pick them up at the lobby by yourself. Breakfast was ok. This hotel may be ok with the other people but we didn’t like it.
Comment from Hotel Management
30 Jul 2024 by Via in Prime Shinsaibashi Yotsubashi Manager, Hotel Management
Thank you for using our hotel this time.We apologize for any inconvenience caused to you during your stay.Our hotel is Via Inn Prime Shinsaibashi Yotsubashi. There is a hotel called Via Inn Shinsaibashi, which belongs to the same group, about a 5-minute walk away, so please be aware of this when visiting.Please note that additional pillows and other items will be handed out at the front desk, so please bring them to the 3rd floor.We also apologize for the inconvenience caused by arranging a taxi. Although we do have staff who can speak English and Chinese, they are not always available, so we use translators to help. If you are in a hurry, or if you also have a translation device, please prepare in advance so that we can guide you more smoothly. We apologize for any inconvenience this may cause.
by A verified traveler
Posted 7 Jul 2024
Comment from Hotel Management
1 Aug 2024 by ヴィアインプライム心斎橋四ツ橋 支配人, Hotel Management
この度は当ホテルをご利用いただきましてありがとうございました。またお忙しい中口コミ投稿してくださり重ねてお礼申し上げます。当ホテルは四ツ橋駅2番出口からすぐで、エレベーターも駅にあるため大きなお荷物をお持ちの方も快適にお越しいただけます。また観光スポットの心斎橋筋へも徒歩圏内という大変便利な場所にあります。またぜひご利用いただけますと幸いです。
by A verified traveler
Posted 6 Jul 2024
Clean and nice staff
Comment from Hotel Management
6 Jul 2024 by Via in Prime Shinsaibashi Yotsubashi Manager, Hotel Management
Thank you very much for staying with us at Via Inn Prime Shinsaibashi Yotsubashi.We are very happy to receive such a high evaluation.We will continue to work hard to ensure that our guests have a comfortable stay.If you have another opportunity, please use our hotel again.We'll be expecting you.Via in Prime Shinsaibashi Yotsubashi Manager
